Amazon Package Didn't Arrive
Other
I bought 4 items from Amazon. 1 arrived yesterday. 1 item is due the end of September. The other two didn't show up. Amazon said they are very sorry and that a problem occurred during the shipping and so they will refund me after 5-7 business days once the return has processed.
Now I'm not sure how or if at all Amazon will refund me , as I "paid" for the items with a gift card.
Overall my experience with Amazon has been very good. It's just a shame I didn't receive my items on the occasion I used a gift card! But luckily they weren't expensive stuff. It was a £5 voucher and the items which didn't show up were some soap pads and chocolate, both coming to £1.45 so I won't be too sad about the
they refund giftcards, i had a package not arrive once within 2 weeks i had that amount back in my giftcard balance. amazon are pretty good at sorting those kind of things out.
wonderingsoul oh that's fantastic I was worried but you've given me reassurance thanks
It will go back on to a gift card they did it will me last thing I ordered with them was a £45 game for my daughters Christmas present and it should have been same day delivery never shown up was fuming got my refund in the end then the game turned up a week later lol
I've had a refund from a gift voucher before, you will get it refunded into your account as a gift voucher.
Nadiaparveen definitely, no one wants to lose out, even if it is only a small amount
The one bad thing is Amazon have been doing a lot of £5 off coupons recently so if you buy lets say £20 of goods supplied by Amazon (not marketplace or warehouse) you get £5 off but if they can't supply the item, lets say it was £5x4 and they reduced each item to £3.75 effectively and they can't supply it you get refunded £3.75 only so your coupon value is diminished through no fault of your own. So its pretty important not to order out of stock items when you have a coupon as likely they will just cancel that item anyway and you have wasted some of the coupon value.
Same with the recent £6 off coupon if you buy £60 of giftcards you have to make sure you use that £6 off carefully as Amazon won't give you back the value of the coupon if they can't supply the goods.
Thanks everyone for your helpful comments. Amazon refunded the amount on to my gift card balance. Thanks again
Join for free to get genuine deals, money saving advice and help from our friendly community
Chief Bargain Hunter