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I was just trying to get a refund for an item that never arrived from Amazon (it’s been sat at their distribution centre on the other side of the country for 2 weeks now and they said it’s probably lost).

They say I’m eligible for a refund at this point, but when I click the ”get a refund” button it says I have to wait until the 27th of April. There’s no option to contact anyone about this that I can find. Has anyone experienced this before?

cocolgooh
1 month ago
What do you think of this?
heatherduthie
heatherduthie1 month ago

I had a faulty item from amazon a few months ago and I contacted them through a live chat and it was resolved immediately and I got a full refund. Hope this helps

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cocolgooh
cocolgooh
Original Poster
1 month ago

Thanks for the reply. I’ll have to try their live chat and see if they can help me. I didn’t even realise they had a live chat to be honest!

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heatherduthie
heatherduthie1 month ago

cocolgooh the adviser was very helpful, it was a set of outdoor led lights and only one was working. They refunded the full amount and I was told to keep the one that was working.

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cocolgooh
cocolgooh
Original Poster
1 month ago

heatherduthie They sound helpful! And it’s nice that you were able to get a refund and keep the working one! I’ve found the live chat so I’ll see what they say.

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heatherduthie
heatherduthie1 month ago

cocolgooh hope you get your refund 🤞

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cocolgooh
cocolgooh
Original Poster
1 month ago

heatherduthie They said the refund will be in my account within 24 hours! That was super fast! Thanks for letting me know about the live chat option!

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heatherduthie
heatherduthie1 month ago

cocolgooh no problem you are welcome. Glad you got your refund

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cocolgooh
cocolgooh
Original Poster
1 month ago

heatherduthie Thanks! Me too!

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