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An Apology from Toy Entertainer

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Personally I didn't see an issue with them had stuff I ordered in timescale but worth checking email to see if code is different if not below is copy of my email

Dear Customer,

This message is sent personally from me, as an apology for a service which has fallen well short of our usual standard of care to our customers. The current COVID-19 crisis came upon us suddenly, hitting every normal process and system and giving us very little time to adapt our operations.

This is little comfort to you, of course - our response to orders and the level of service we were able to provide, especially as demands on the warehouse increased suddenly and dramatically, was so disappointing. As a business, we pride ourselves on our service to you, our customer, above all else. Without you, our business will not survive. In these challenging times we value your loyalty to us, and will never take your custom for granted. To disappoint so many customers - and their children - really goes against everything we believe in as a family owned business.

As a customer who may have received a disappointing service, and to go some way towards making amends, I would like to offer you 15% off your next website order. To get this discount please add this code 15PercentOff-4WZ2-8YTC-NPEA-APP4 at the basket on our website. This is an online voucher for TheToyShop.com and the ELC.co.uk websites, to be used up until 30th June this year.

These have been unprecedented times, indeed, but I trust our service to you in the future will inspire your loyalty once again. We are ready to listen to any comments and suggestions you may have, to improve our customer satisfaction - please feel free to email me at GaryGrant@theentertainer.com. Thank you once again for your patience.

Yours sincerely,

Ann1984
21 days ago
What do you think of this?
blacklabrador
blacklabrador18 days ago

Seems fair enough.

I gave companies plenty of legroom during Covid-19 - I no longer expect Amazon to be knocking on the door with the parcel I've ordered 30 seconds previously. 😆

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Ann1984
Ann1984
Original Poster
18 days ago

blacklabrador to be fair I didn't expect them to email. I only used them once in lockdown and they were next day delivery. Same with Admiral insurance they refunded £50 for cars not being used. But who's to say theft coukd have happened. People need to be patient at times like this amazon is my first place or 😂

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