Boots the Chemist

I think that you would be quite within your rights to raise the Boots matter with the store Manager and express your disappointment at how you were treated. This way hopefully staff will be made more aware of the lack of customer service you experienced and just maybe it will be something that doesn't happen to you again there. It is similar to a situation that I have found to be absolutely infuriating - when I'm in a queue next to be served at the checkout and the person in front of me, who has already paid for their shopping, stays and the store assistant and the person don't stop talking together about the weather or something else that is seemingly bland and unimportant.

Lol I would have said once your done I'm still here waiting

Shops just don’t seem to care anymore, customer service has gone out the window and staff would prefer to leave customers waiting rather than serve them , pointless saying anything because the management are as bad. Many years ago when I worked in a shop , my manager would insist we prioritise customers and take the money above anything else as that was how we stayed open and remained in a job.

To be fair this has never happened to me.

You’re very patient, I would have beckoned them after a few minutes or tried to find a supervisor.

I'm a live-in carer and my bedbound boss use to get his medication delivered by boots the chemist, they would make so many mistakes every week in his blister pack and he would be on the phone weekly trying to resolve the problems they had made, they got so frustrated with him that they refused to deliver his weekly blister pack medication and he had to sign up to a new chemist (Kamsons) they have been brilliant, however the other day he needed an urgent medication and the prescription was sent to boots the chemist rather than Kamsons

...l went to collect and was asked to take a seat...15 minutes later a staff member came up to me and said... We will not dispense any of hes medication from here, l wanted to politely tell them that they were rude for keeping me waiting fifteen plus minutes but I'm not a argumentative person and wouldn't lower myself to their level. Boots will never be my go to chemist, even though their issue is with my boss and NOT me.

Any shop is only as good as the staff they employ!

It's no wonder they are closing Boots branches www.timeout.com/uk/news/boots-announces-more-store-closures-062823

I get my prescriptions from Superdrug and service is not always fast. I used to go to a smaller pharmacy and they were more efficient at serving customers but that pharmacy is out of the way so changed my pharmacy. I think government funding for pharmacies is reducing. The government is trying to save money and that means less money going through pharmacies. Many are now closed or in the process of closing. I personally don't use Boots as its a US company nowadays but it does seem in reality the US takeover of Boots isn't going to benefit them, it seems like a very poor investment. I went into my Boots a while back to get something for my mother that she wanted and there was more staff than customers. I'm expecting many Boots to close over the next few years.

I truly believe this is a sign of the times. No one cares any more and most parents don't even bother talking to their children or teaching them about respect, morals, manners, responsibility. They are mostly brought up with gadgets, fleeting family togetherness and left to their own devices. Result: disrespectful, rude, promiscuous kids with a couldn't care less attitude. This has been going on for so long that they have grown up into adults with even less values to even try to pass on to their own kids.

After a couple of minutes I lose patience and call them out lol it's the same as supermarket checkouts, chatting away while customers are piling up, annoying

My local boots is amazing. Staff are brilliant there. I don't use my local town centre where there's probably more of an issue I go out if the main town where it's quieter and where it's more commented on locally

I think customer service has gone downhill. Now i’m not one of those people who expects to be doted on, but what you described is rude no matter the situation

Think it’s in all shops never find anyone

When you do they’re always running around like a headless chicken

I use Phlo Pharmacy online.I order well in advance and everything arrives for free and to the door.No problems in over two years.

I wouldn’t actually say anything (actually I probably would lol). But I would film them using my phone. If any staff says anything then I would say I’m watching youtube videos whilst I was waiting to be served.