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Brand New Headset Not Working

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My son has bought 2 controllers thinking they what’s causing headset to not work in chat. So returned and purchased new headset instead nope that don’t work either I don’t won’t to send that back incase Amazon blokes my account.

Any gamers had same issues on Xbox s not the new series s. He has wasted £50 quid when he was saving for the series s when comes in stock. We have looked for advice on forums getting no where

Ann1984
17 days ago
What do you think of this?
zai
zai17 days ago

If you're on Amazon Prime go on the contact us and ask for a call back. Explain to them the issue and they'll sort it. If you're not Google amazons heads email which was oh gosh bozo? Even if he's not now email him and it will get passed on to the head teams and they will sort it.

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Imnotcheap
Imnotcheap17 days ago

I don't see why they would block you just for sending something back unless you send a lot back

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Ann1984
Ann1984
Original Poster
17 days ago

Imnotcheap I have sent 2 this week so bit nervous

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Imnotcheap
Imnotcheap17 days ago

Guess you've been unlucky but not your fault if faulty items Ann1984

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pato
pato17 days ago

have you checked the setting on the controller to make sure that the sound is actually on, if none of the controllers seem to be working that could be the issue.

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Imnotcheap
Imnotcheap17 days ago

Its surprising how often it is the simple things

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Ann1984
Ann1984
Original Poster
17 days ago

pato yeah there is sound coming out of them but mic not working. So he playing at moment headset plugged in to controller that buttons are broke to talk to his friends and another controller to play. Any help be great

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pato
pato17 days ago

Imnotcheap sometimes it is and always a bonus when it is as it saves a few quid, I find it strange that 3 controllers are having the same outcome, so would be checking that out first.

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pato
pato17 days ago

Ann1984 that sounds too complicated, you should check to make sure that the mic is activated on settings

1) Press the Xbox button on your controller.

2) Select Settings and All Settings.

3) Select Account and then Privacy & online safety.

4) Select View details & customize.

5) Select Communicate with voice and text and then select who you want to talk to (usually your friends or everybody).

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Ann1984
Ann1984
Original Poster
17 days ago

pato yep done this as I said one mic works but only in broken controller so bought all new and nothing

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pato
pato17 days ago

Ann1984 are both controllers linked to the same profile, if so only one will work

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Ann1984
Ann1984
Original Poster
17 days ago

pato yeah all linked so has to remove one is it

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Ann1984
Ann1984
Original Poster
17 days ago

pato would you know how to remove controller from system they usb ones sorry if sound thick computer games not my greatest

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pato
pato17 days ago

Ann1984 Yes, if you remove the original one and set your settings to the new one and that should work, you might need to restart the console too.

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pato
pato17 days ago

Ann1984 To assign an account to a controller, follow these steps:

Press the Xbox button to open the guide.

Select Settings.

Select All Settings.

Under Kinect & devices, select Devices & accessories.

Select the controller. The current account assigned to that controller is indicated.

To assign the controller to another account, select the account currently assigned to it.

Select Assign to someone.

Select the account that you want to assign to the controller.

This will pair the controller to this account.

If you use multiple controllers, you can tell which user is assigned to a specific controller when they can control what's happening on the screen. There are no LED indicators on the controller or console as with the Xbox 360 because with Xbox One, you can have up to eight controllers connected at one time.

link:https://support.xbox.com/en-US/xbox-one/accessories/assign-controller-profile

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Ann1984
Ann1984
Original Poster
17 days ago

pato thank you will give this a go

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