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Over Charging in Store.

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Has anybody had a extra item added to a shopping bill in store ? Happened to me last night at Aldi. £10 added to my bill for a extra item, cashiers tried to claim an extra bar code must be stuck to an item I purchased. Checked all the items I purchased this was not the case. anybody else have similar experiences?

Howmuch
2 months ago
What do you think of this?
tara73ziva
tara73ziva2 months ago

Yea I have been charged for multiple items as they have scanned twice when the cashier as scanned them so now I always check my receipt before I leave the shop

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davidstockport
davidstockport2 months ago

You don't say what the extra £10 was listed as - if it was an extra barcode the receipt would say what the item, that barcode was assigned to, was. Aldi receipts always state what the price on bill was for.

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Howmuch
Howmuch
Original Poster
2 months ago

Hi, The receipt was very poor quality, hard to read but the extra item was the last item a 42 l bin.

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davidstockport
davidstockport2 months ago

Howmuch I take that to mean a 42 litre bin (which are quite bulky) If you need to convince them that you didn't get one, ask them to check the CCTV footage. An item that size would be quite conspicuous.

I have on three occasions asked for a CCTV check at Aldi. The last one was about ten days ago. No problem in getting the problems resolved.

It has just occured to me that the bin (last item on bill) was possibly for the next customer, who has probably got it for nothing, 😀

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Howmuch
Howmuch
Original Poster
2 months ago

davidstockport I was the last Customer of the night, the cashier First claimed she could not find anything wrong on the receipt. The manager spotted what the extra product was in about half a second and gave a refund. The cashier kept tipping my shopping out trying to find the bin. I am glad I never left the shop or I would have had to get them to check the cctv. The only explanation that makes sense to me is that the cashier had a barcode to hand and was trying to get a free bin or £10.

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davidstockport
davidstockport2 months ago

Howmuch I'm glad it was sorted out, I doubt the assistant was trying to get a free bin. She wouldn't have had a receipt for it.

Just a thought but sometimes with larger or unwrapped items at Aldi there is a product code that has to be tapped in (no actual barcode) that could explain why the barcode couldn't be found.

I recall probably about 6 years ago on Christmas eve, I was buying about eight loose apples (where the price had been reduced to clear for Christmas), when I checked my receipt (at home) I found I'd been charged for many times more. When after Christmas I asked them to check CCTV which would have shown I only had eight, they apologised and gave me a full refund, not charging me for the eight I actually had.

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Howmuch
Howmuch
Original Poster
2 months ago

davidstockport Thanks, I did wonder if it was a code that had been keyed in, I guess I will never know. Its sad that this was the highlight of my night, I need to get out more.

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davidstockport
davidstockport2 months ago

Howmuch Same with me, for quite some time now my Wednesday evening trip to Aldi has been the highlight of my week. I started going just before closing time, when it's very quiet, during lockdown.😃

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Sarahvwomble
Sarahvwomble2 months ago

davidstockport yes my weekly shopping trip to supermarket used to be my highlight of week too,you are not alone!

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cocolgooh
cocolgooh2 months ago

This has happened too many times to count for me. It’s usually either the cashier scanning something multiple times, scanning the full price barcode rather than the yellow sticker barcode or scanning something that wasn’t mine and adding it to my receipt. Often the staff are very rude about it when I point it out when I’m told how much I need to pay too.

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Howmuch
Howmuch
Original Poster
2 months ago

I am going back to adding my shopping up around the shop, Aldi was the second shop I was overcharges at last night, Tesco had tried First.

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davidstockport
davidstockport2 months ago

Howmuch Got to admit it's easier to spot being overcharged £10 than if it's a smaller amount - I actually believe Aldi mistakes are genuine accidents, but I'm not too sure about Tesco - I stopped going in quite a few years ago,😀

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Howmuch
Howmuch
Original Poster
2 months ago

when I was younger I loved Tesco overcharging and claiming double the difference back. I remember once getting £20 profit from buying 4 packs of nuts marked as £1 on the shelf and charged at £6. I was a lot more argumentative then, now I just want to be charged the correct amount. I have gone soft.

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telmel
telmel2 months ago

I prefer self service tills myself H, if they have them, i can scan at my own speed and check the price in real time, and if theres a mistake it can only be mine , unless the bar code is wrong

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Howmuch
Howmuch
Original Poster
2 months ago

I should give self service tills a go, maybe start with a small shop, not my main weekly one. I guess I have always seen them as taking somebody’s job, never really thought of my self as a Luddite.

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