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How to claim compensation from Southern Rail


If you have been regularly disrupted on Southern Rail, you may be able to claim compensation.

But you'll have to hurry, there's a deadline of 30th April 2017.

Do I qualify for compensation from Southern Rail?

You must have held a minimum of 12 weeks' worth of season tickets between 1 April and 31 December 2016.

To prove this, you'll need to enter:

  • Your ticket number
  • Ticket origin / destination
  • Photocard number
  • Cost of ticket
  • Scan or photo of ticket (or potentially bank statement)
  • Method and place of purchase

Visit the Southern compensation portal

๐Ÿš… How else can I get compensation?

Separate to this, there is now a 'Delay Repay 15' scheme where if you travel on the Thameslink, Great Northern, Southern or Gatwick Express, you can now claim 25% of the cost of the single fare, for delays of 15-29 minutes.

4 years ago
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