eBay's Live Chat Option?
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I remember it used to be available but now I don't see it any more, and rather if the customer wants help then he/she has to call eBay?! Unbelievable.
I wanted and still do want to get in touch with eBay because I have an order which I've never been able to pay because the seller never got back to me and I can't simply cancel it myself. At first I had thought, it's midnight so it's not available but now it's 12:40 P.M. so there's no reason not to, besides eBay possibly reducing their staff.
Note: You can contact eBay by email but the ideal method would have been Live Chat, though that's no longer in use.
This is frustrating and I agree that it was much easier with the live chat option. I recently had a problem and took a chance on the community forum for help. Amazing people with a lot of ebay knowledge had me sorted within 10 minutes with lots of advice from many members. Worth a try if you need advice quicker than an email.
I sent eBay an email a day ago and still nothing. 
If it was something really worrisome in regards to eBay I'd really have to call them but then who knows if I'd have to wait 15-30mins and if the eBay rep could even speak English.
PayPal on the other hand has become A LOT better! Live chat, community of members, a debit card w/cashback 0.5% (which is deposited at the end of the month), PayPal Here (card reader for anyone starting a business and want to offer customers a way to pay by card), etc.
Have you tried phoning them? I have spoken with them on the before to resolve an issue I had and their customer service over the phone was fantastic!
I haven't called them because it's such a miniscule task they'd be able to take care of in an instant.
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