1. Chat

Have You Ever Had a Shock Mobile Phone Bill?

Ask a Question

I'm working on a guide to help people dispute incorrect or unfair mobile phone bills.

Have you ever received an incorrect mobile phone bill that was MUCH more expensive than expected? How much was it? What happened? Did you pay or get your money back?

Let me know in the comments, hearing your experiences is very helpful! ☺

fionaleake
fionaleake
LD Team
over a year ago
What do you think of this?+20 points
Advertisement
hspexy

It’s been years since I’ve had it happen, and when it did happen, I just called them up and they agreed to reduce it

Like
Reply1
blacklabrador

Not sure if this quite fits into what you are after.

But a couple of years ago I had to call America to confirm a Day trip I was taking while out there.

It could only be done 48 hours before the trip so they could give me a precise pick up time etc, but I was out, so had to use my mobile phone.

I cringed when the lady on the other end of the phone put me on hold for what seemed like ages (Was only 5 minutes) While she found my details etc.

Let's just say that's £23 I'll not be seeing again.

Like
Reply1
fionaleake
LD Team

Hey, thanks for sharing that's still really helpful 🙂 it's scary how quickly bills can skyrocket when abroad

Like
Reply1
cocolgooh

Years ago a "friend" asked to borrow my phone to make a call. Since they were struggling financially at the time I agreed, but really was not happy when I got a £37 bill after they were done downloading all sorts of things onto my phone to use too (which they deleted afterwards so I had no idea they even did it!) - all over data rather than WiFi! They refused to pay the bill so I was stuck with having to pay it, and never let them use any of my things again.

Like
Reply1
fionaleake
LD Team

Oh no I'm so sorry you had to experience that! Definitely a good idea not letting them use anything again...

Like
Reply1
cocolgooh

fionaleake I agree! It was really frustrating, since I was just trying to be nice and help them out, to get a bill like that!

Like
Reply
lornaae

When I was with EE I regularly had extra charges on my bill that I could never understand, I never went over my allowances or anything like that, it was only an extra pound or so every month but frustrating all the same.

Like
Reply1
heatherduthie

when my daughter was in school she got a new phone contract which was obviously in my name. She had less data than her previous one which I was unaware of at the time. My fault for not checking. In the first week she ran up a bill of £300. Needless to say I was fuming and had to pay the bill and pay to add extra data to the contract. 😳😳😳

Like
Reply1
fionaleake
LD Team

Oh no that's a nightmare! It's so easy to go over data limits at least you realised quickly!

Like
Reply1
heatherduthie

fionaleake haha. Not quickly enough 😭😭😭

Like
Reply
iamleo

Tesco charge you 10p per mb of data when your allowance runs out. My son used over 900mb over his allowance and I got charged about £95!

Like
Reply
One of the UK's largest deal hunting communities

Join for free to get genuine deals, money saving advice and help from our friendly community

Tom Church
Co-Founder &
Chief Bargain Hunter
Tom Church, Co-Founder
Want deals & discounts automatically?
+100 bonus points!
Latest Deals Browser Extension
Latest Deals Mobile App
  • Download our app
  • 1,000+ new deals every day
  • Earn free Amazon vouchers
  • Daily deal alerts - never miss the best offers!
  • Download the Latest Deals iOS AppDownload the Latest Deals Android App
Latest Deals
Disclaimer

The content on Latest Deals is a combination of information submitted by members of the public and the Latest Deals team. Whilst we make every effort to try and ensure genuine, accurate content we cannot guarantee it. Please always carry out your own due diligence and double check the details of an offer on the retailer's own website.

How this site works
  • To cover the site's running costs, Latest Deals uses affiliate links.
  • If you click on a link to an external website and make a purchase, Latest Deals may earn a commission.
  • We allow deals to be shared on Latest Deals irrelevant of whether or not they generate us money. Our #1 concern is helping you save money.
  • If you have any questions about how the site works, drop us a message. We're always happy to help.
Copyright © 2024 Latest Deals Limited
Registered in England and Wales. Company number 10286141. WeWork 6th Floor, International House, 1 St Katherine's Way, E1W 1UN
We value your privacy

We use cookies to help give you the best experience on our website with improved customisation, analytics & advertising (inc. personalisation). You can read our full cookie policy. Please either , or .