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Help - Why is my deal expired?

Help

Hello,

If your post has been made expired when it's not, then it is a mistake for which we apologise.

How to un-expire your post:

  • Open your post
  • Press the three dots '...' on the top right
  • Press 'edit'
  • Scroll down
  • Where it says, 'Has the deal expired?' change from Yes to No.
  • Press Save

Why did this happen?

Latest Deals is a community forum which relies on other members flagging posts as expired.

When a post is reported, it is then checked by a volunteer mentor. Sometimes mistakes are made for which we apologise.

There are also automated systems which predict the likelihood of a deal being expired. Sometimes these get it wrong.

Tom
6 months ago
What do you think of this?
MelissaThornley
MelissaThornley30 days ago

I only just posted a deal 10 mins ago and it keeps going expired when I undo it so I think someone keeps putting it as expired when it’s not

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kikogpe
kikogpe
Mentor
30 days ago

Hi MelissaThornley. Could you tell me which post is that for a quick check?

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robinsonburrows
robinsonburrows30 days ago

Someone called lovedeals had a textured handbag with a company called Oksanaclub On lastestdeals subscription if not cancelled after 7 days would be £19.95 that ment if you cancelled after 7 days you where only paying the £1.95 postage,so I tryed to do want the person said on latestdeals to do,but the company has taken £13.90 out of my cr dit card,and the person who put the post on latestdeals has now took the handbag of latestdeals can you help please

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kikogpe
kikogpe
Mentor
30 days ago

Hi robinsonburrows Could you tell me which post is that for a quick check? (link)

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robinsonburrows
robinsonburrows30 days ago

kikogpe for a handbag from a company called Oksanaclub it as £19.95 for subscription then when you received the handbag you went on and cancelled the subscription the person that had it up has now takenthe handbag of latestdeals think name as lovedeals the reason I emailed you was because they took £13.90 outta my credit card and I don’t know if I payed for the handbag and I can’t cancel the subscription

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Tom
Tom
Original Poster
Founder
30 days ago

robinsonburrows Here's how to cancel your OksanaClub membership:

> https://www.oksanaclub.co.uk/shop/cms-member-cancel.html

Here are their contact details to speak to customer support and to cancel your order / ask for a refund:

Oksanaclub

Dalton House

60 Windsor Avenue

London SW 19 2RR

United Kingdom

info@oksanaclub.co.uk

Phone: 02033188577

Mon-Fri 11AM-4PM

The user's post in question has been taken down from LatestDeals.co.uk, as OksanaClub wrote to us asking for it to be removed. OksanaClub and its related company websites will no longer be able to be shared on our website. kikogpe

Hope this helps,

Tom

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robinsonburrows
robinsonburrows30 days ago

Tom they asked why do they have to refund me,I explained 2 times why and they said the messages where not clear,if it wasn’t clear how did they know I wanted a refund,by the way there getting on I’m not going to get a refund of £13.90 I looked and it says £1.95 postage and 10 days free trial £1.95 ifyo count that up it should have only cost me £3.90 not £13.90 which they have taken of my debit card can you help me out

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Tom
Tom
Original Poster
Founder
30 days ago

robinsonburrows Thank you for your message, I am sorry to learn you are having a difficult experience. Latest Deals can't advise on your refund rights, but it may be worth reading this article. You may be best off cancelling the entire order and returning the item if you already have it for a full refund.

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robinsonburrows
robinsonburrows30 days ago

Says I have to wait 48 hours to cancel subscription,I will waiti email the company asking for my money to be refunded to my account that was used to pay for the handbag,hopefully they refund me I thought I was getting a handbag for £1.95 for postage then cancel subscription but I ended up paying them £13.90 ,hope I get it refunded thank you for your help

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MumOfThree
MumOfThree30 days ago

How did you pay? It says in the website can cancel anytime so I'd cancel straight away if it was me. Screen shot the designer bag it's still on at 1.95 and t+c's in case you need them at a later stage.

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robinsonburrows
robinsonburrows29 days ago

I payed by my debit card I went on to there website it says you have to wait 48 hours to cancel.i don’t understand why they took £13.90 of me when if you don’t cancel it would be £19.95 a month,the company had it removed from latestdeals,I still want on to see much they should have took its £1.95 postage and £1.95 for 10 trial so it should have been £3.90 and not£13.90,they where rude with me asking why did I want a refund for and I had already told them twice .i will just keep emailing them until I get my money back, I wasnt expecting to pay £13.90 for a handbag,I could buy one in Primark for that price I expected to get it at the offer of £1.95 when i received it and cancelled the subscription.

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MumOfThree
MumOfThree29 days ago

That's not good, think your best bet is to return it or try refusing delivery - I wouldn't trust them now. The whole website contradicts itself I was thinking about ordering myself but I don't like signing up for subscriptions had trouble in the past. 😞 could try a chargeback with your bank account possibly.

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MumOfThree
MumOfThree29 days ago

Try raising it with your bank on the basis they took more than advertised :

https://www.money.co.uk/guides/chargeback-claims-how-to-get-your-money-back.htm
Image

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robinsonburrows
robinsonburrows29 days ago

They have charged me £11.95 for the handbag alone I have the email they sent me and £1.95 postage,it’s not my fault,I just bought cause latestdeals had advertised it on there website,saying you only needed to pay £1.95 postage then when you got the handbag cancel the subscription,after the email came threw much they had taken of me,I went on to latestdeals to explain to the person that had the post up about this website,the persons post had been removed then latestdeals contacted me telling me the company made them take the post down and never put there name on latestdeals website ever again ,I’m the one left £13.90 less on my debit card,I think I should be entitled to get all my money back cause it’s not my fault,

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kikogpe
kikogpe
Mentor
29 days ago

Hi robinsonburrows. I recommend you read the T & C's of Latest Deals, especially in section number 3. All Deals / Freebies / Competitions, are posted by users.

3. Our Role

LD is not the seller or supplier of, and does not endorse, any of the goods or services that are featured on the Website. We therefore do not have any of the legal obligations that apply to the sellers of those goods or services.

This means that we have no control over or responsibility for:

The quality, safety, or legality of the goods or services available from retailers; or

whether the retailer can or will supply and pass good title to any goods or services.

Everyone using the Website should exercise no lesser degree of caution in entering into transactions with retailers than they would when entering into a similar transaction elsewhere.

We aim to provide accurate information (whether it be a deal, competition, freebie, voucher or something else) but often our content is user generated, crowd-sourced and/or sometimes based on speculation or limited details. We do not claim to always accurately represent the intentions or specifics of an offer from a third party, nor do we claim any association with third parties. Whilst we may attempt to verify an offer with a third party directly, you should assume that the offers on LD haven't been verified. When you visit a third party from LD you should not rely on the content provided by LD. Instead please read and rely on the information provided by the third-party directly. One of the reasons behind this section of the terms and conditions is that we do not want our visitors and members to feel discontent towards a third party due to something misleading on LD. Please always check, and then double check, with the terms and details of any offer or promotion with the third

https://www.latestdeals.co.uk/terms-and-conditions

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robinsonburrows
robinsonburrows28 days ago

kikogpe I got it cancelled and my bank has blocked them for taking any more subscription fees.i will get my money refunded with in the next 10 to 14 days.thank you Kikogpe for helping with this problem.

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2
Tom
Tom
Original Poster
Founder
28 days ago

robinsonburrows great to hear a positive outcome. Well done in perserveering!

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robinsonburrows
robinsonburrows29 days ago

Why are you sending me this for I didn’t say it was latestdeals fault,it’s that companys fault they had changed the handbag details,that’s why they charged me for the total price for the handbag before anyone from latestdeals could get back to me,it’s been deducted from my debit car,I shall get onto my bank again and explain everything that the company did to me and the claims department should hopefully get my money back,

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kikogpe
kikogpe
Mentor
29 days ago

That's because you said "I just bought cause latestdeals had advertised it on there website,saying you only needed to pay £1.95 postage then when you got the handbag cancel the subscription,after the email came threw much they had taken of me"

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robinsonburrows
robinsonburrows29 days ago

kikogpe I still didn’t mean it was your fault I was just saying where I saw it advertised

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1
robinsonburrows
robinsonburrows29 days ago

It’s showing on that oksana club website you have to spend £6.00 to be able to get 10 free days subscription trial.i noticed it when I was on sending them another email.

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MumOfThree
MumOfThree27 days ago

Make sure you leave a review on trust pilot so hopefully stop someone else going through the same

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