Hermes Lost Parcel - Advice Please.
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Bit of a long shot I know, but has anybody on here sent a parcel through Hermes that has not been delivered? I am wondering how easy it is trying to get compensation?
A little background-
I got one of those dreaded eBay messages from a buyer this morning telling me he had not received the parcel he had purchased 9 days ago.
If it were a couple of quid I'd just put it down to bad luck and write it off. However, we are talking £130 worth of Lego, which as you can imagine I'm not happy at the thought of losing.
I will probably end up refunding the buyer later tonight or tomorrow, luckily I paid a bit extra when I purchased the postage so I am covered for the full amount. But I am hoping somebody on here has had a positive experience in trying to claim from Hermes and that it's painless and prompt.
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