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Hermes Not Knocking on Your Door to Deliver

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I have a parcel due from them. I had an email from the CEO last night. They want customers to pick a 'safe place' from the drop down list on the parcel tracking page to say where to put it. Apparently they will also take a photo to prove they delivered it but the customer has to tick a box on the delivery page to say they accept responsibility for it being put in a 'safe place', ie, if it goes missing then that's your problem, I guess. The drivers will also sign for parcels themselves to say delivered to avoid contact with customers. Now none of the safe place option apply to me, so I'm sticking a note on the front door advising the driver what I want him to do with my parcel. What amazon will do when they deliver today, who knows. Amazon are a law until themselves with deliveries.

ShellyAnn
a year ago
What do you think of this?
Deleted42425
Deleted42425a year ago

My amazon parcels came through the letter box hun lucky they just books lol x

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TiggyWilliams
TiggyWilliamsa year ago

Yesterday, I had a package from Home Testers Club. No one in, so they left it by my front door, DPD delivered.

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RichardDoolin
RichardDoolin7 months ago

In full view of everyone walking past your house?

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Twollocks
Twollocksa year ago

Hermes knocked on my door and delivered a parcel 20 minutes ago. Amazon have been good too, only difference is not signing for them

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ShellyAnn
ShellyAnn
Original Poster
a year ago

Amazon arrived. didn't read the big sign on the door telling them where to put the parcel, but then left the parcel in green recycle bin. I was in but couldn't get to the door quick enough as they did knock. We will see what hermes does tomorrow. Whether the driver will follow the email that I received and leave it outside or will he knock?

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davidstockport
davidstockporta year ago

This always reminds me of a true story, where a Yodel delivery driver thought throwing a parcel through an open bedroom window solved the problem. His "Sorry your parcel is on the roof" note, still makes me laugh.https://www.birminghammail.co.uk/news/midlands-news/sorry-your-parcel-roof-yodel-10485972

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Dennab
Dennaba year ago

That's a great idea sticking a note on the front door. Let everybody else who sees your front door know where your parcels will be. Brilliant.

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Caz2
Caz2a year ago

Its ok for me,porch is angled so folk passing on path at end cant see actual door from there.only folk who pass are ones wanting access to our small row of houses anyway.πŸ™‚

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greatdeals121
greatdeals121a year ago

I think it is a great idea that Hermes are knocking on the door and leaving at a safe place.

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RnD194hd
RnD194hda year ago

My postman knocked on the door, left parcel then stood by my garden gate n just shouted, it's your parcel, no signature needed

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ShellyAnn
ShellyAnn
Original Poster
a year ago

Hermes came and it wasn't what I was expecting. It was some gardening gloves, so those got pushed through the letterbox and I received an email with a photo of the gloves being pushed through the letterbox. I still have my wilko delivery via hermes to come then.

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Caz2
Caz2a year ago

I ALWAYS pick a 'safe place' anyway as i cant hobble to door fast enough,as ive got osteoarthritis,but they hardly ever comply,despite note on my door to that effect also- i told one courier last week i was not using anything to sign his acceptance ipad he says i "had to or they get done for it" so thats a turnabout in a week eh?πŸ˜‚

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Caz2
Caz2a year ago

My son took one in,guy held it by edge,reached it out about 2feet for my son to grab opposite end of box....

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ShellyAnn
ShellyAnn
Original Poster
a year ago

I have to say I am washing my hands for over 20 sec after handling parcels. Just in case.

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Caz2
Caz2a year ago

Me too.

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garygemmell
garygemmella year ago

So what thats nothing new they usually just throw it over the wall or up onto the roof or into my hedge!

Makes getting things a lot more fun having to hunt them down!

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Ceebers
Ceebersa year ago

Given these unprecedented times, I think this is a good idea to protect everybody. I really think this is a first-world problem right now, given what we are facing. In my experience of Amazon, they generally just leave it at your front door and do not always even bother to ring the bell. On the whole, since signing up to Prime over 5 years, only one item was not delivered. I was, of course, reimbursed on my Amazon account. Xx

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greatdeals121
greatdeals121a year ago

I think some people are cautious and don't want to be in contact with people so think it is a great idea that they leave at the door.

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sunny101
sunny101a year ago

I am happy that this is being adhered to - I've had several deliveries where the driver has rung the bell and I've acknowledged with a 'thumbs up' at the window. Hopefully, this sort of procedure will keep us on track for the estimated confinement.

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ShellyAnn
ShellyAnn
Original Poster
a year ago

DHL came today with some more compost and I put a sign on the door with what to do with it and all went fine. Didn't see the driver at all. Being at the bottom of my garden is like being at the end of a field πŸ‘

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lsabellafyfe59m
lsabellafyfe59m7 months ago

I have a email saying .uk parcel was delivered and left somewhere safe.it is safe alright it was not even . My house as l and my son was in all day.and now l can t get any were to go d out were it is.

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Tk3
Tk37 months ago

I had a DPD delivery today and the way they operate is taking a picture when the door opens

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Ann1984
Ann19847 months ago

Hate dpd drivers they speed around bend and am sure they think they playing knock knock ginger they knock door and before you put foot on first step they gone

Image

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chelseaturpin
chelseaturpin7 months ago

They've never knocked on my door unless its a bigger parcel that cant get through letterbox. Most of what I order just gets put through letterbox

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beccatavender
beccatavender7 months ago

My delivery person just knocks like a bailiff and by the time I get to the door the parcel has been left on the doorstep even if it's raining & he is walking away. I then get an email with a picture showing its been left. I know they need to keep safe but it would help if they waited to see if anyone is in.

The Royal Mail is the best as our postman will leave it with a neighbour if you are not in, which is very rare now adays. But I live in a small town and it's a safe to do so.

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Imnotcheap
Imnotcheap7 months ago

Lately Amazon drivers have been taking a photo of parcel when placed inside front door to prove delivery

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HollyDolly22
HollyDolly227 months ago

hermes are awful in my area.

one time i had a parcel due and he said tried delivery at 1.45 but was only 12.45 when i received the email? was weird, couldnt talk to anyone as no way of doing so.

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SilverSurfer
SilverSurfer7 months ago

Image

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ShellyAnn
ShellyAnn
Original Poster
7 months ago

where did this old thread I started come from? Last time I saw it it was hanging around stonehenge πŸ’€ πŸ‘»

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TractorGirl327
TractorGirl3277 months ago

I'M LUCKY, both my Hermes and Yodel couriers are great and know where to leave my parcels if I'm not home. I've got fab posties as well who have been known to take non-post office parcels back to their depot for safe keeping if they know I'm on holiday!

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dennyc09
dennyc09a week ago

It's all to help and aid couriers and hermes themselves to commit fraud and theft. This has been going ona while and hermes have refused to try to prevent theft instead they have become aggressive with customers but continue to employee thieves and anti social youngsters . I've had my parcels ripped open by the courier and steal items who isn't afraid I know and refuses to use a safe place a d has stolen parcels. He does a runner refuses to knock door and jumps in a speeding car.

Hermes reaction was we don't care we will not stop theft by our couriers.

This company I'm vetu sure is involved in stealing property and supports employees to do this as they do not have any cus ser a d refuse to provide contact details. This is a classic indication they have something to hide.

We are now in the day a d age companies like this don't feel theft is a crime a nd will openly allow their employees or even assist them in that theft

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jwhitaker537
jwhitaker537a week ago

It's OK taking a picture but someone could steal it afterwards, I was notified that a parcel had been delivered and signed for by me, but I was at work!

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chelseaturpin
chelseaturpina week ago

jwhitaker537 they've done this to me a few times too, I then phone to ask who exactly has my parcel and they dont have a clue.

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chelseaturpin
chelseaturpina week ago

They hardly ever know on my door they usually leave a note saying they have attempted to deliver the parcel after Ive spent all day inside at home. I then have to email Hermes to let them know that they Ive been in all day only left living room to go to the toilet and they have left a note and put it through letter box instead of knocking in my door.

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Celine1234
Celine1234a week ago

Yes it’s happened with me once I was waiting for my delivery all day I found that the leave it on my garden that’s weird

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ACR
ACR6 days ago

I had a problem with Yodel yesterday. I got a notification saying they tried to deliver, but there was no one at home and they put a card through the door. I was at home when I got the message also didn't receive a card. So I'm assuming the driver tried to deliver it to the wrong address. Customer services is little more than a series of recorded messages. None of which related to my issue. I ended up sending a private message to their twitter account and got a response a couple of hours later. I now won't be getting the package until next week.

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tumblespots
tumblespots6 days ago

Not too many problems with Hermes lately but DPD said that I wasn't in and showed a picture of someone else's house! (I had been tracking him online too, so I knew he was close). It was a delivery of flowers so I emailed the company who got him to come back that day.... Result πŸ‘

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nezhagirach
nezhagirach6 days ago

Yes it happens to me once

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tracisinclair01
tracisinclair015 days ago

Amazon are the worst for me. Sometimes they don't even attempt to knock to see if your in. I know most of the regular delivery drivers and postie. So they know where to put it if we aren't in.. so usually good. Its when they say it delivered when it's not. Then send an email to say it will be delivered next day. So which one is it? 🀷

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mso
mso5 days ago

Oh, don't get me started on delivery drivers LOL. They simply dump everything outside and won't even bother to knock, ring the bell or anything. Amazon is the WORST!!!

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