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Iceland. Cheeky Gets.

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Placed an order with Iceland and because of restrictions, my shopping has to be delivered in bags, so I was charged 50p.

My original order came to £65, but I ended up with £20s worth of stuff which came in 2 bags.

I reckon that I've been robbed!

25p for a bag!

TheChimp
1 month ago
What do you think of this?
mso
mso1 month ago

Don’t get me started on Iceland 😤 I’ve made an order and tried to pay by topping up my Iceland bonus card with a master card that I’ve earned on a survey site. They refused completing the order as their security system didn’t like my card for some reason. This wouldn’t be to bad but they didn’t give this credit back to me. I spend about 2h on hold to their customer service and nothing, they said they will but nothing over a month passed. To be honest I gave up on it as they no longer reply to my emails but simply left disappointed with their service, especially that I spend hours doing the dreadful surveys 🥴

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TheChimp
TheChimp
Original Poster
1 month ago

mso I'm in the horrors with them, but they're the only lot that I can get a delivery slot with.

Hopefully they will bring me some food for my doggo.

And wine.

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mso
mso1 month ago

I know is particularly difficult to get food delivery with all of the stores at the moment so we get what’s given 🥴 Best if luck with your next shopping TheChimp 🤗

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LottieMyya
LottieMyya1 month ago

mso dont leave it there, were all stuck inside persist with it! Tweet them and tag Martian lewis, write on their Facebook page, keep calling and emailing. Its disgusting that theyve taken your money and not delivered the goods!x

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mso
mso1 month ago

Thank you LottieMyya 🤗This is not only super helpful but also very incucradging. Very much appreciated 👍

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LottieMyya
LottieMyya1 month ago

mso good luck x

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mso
mso1 month ago

Thank you LottieMyya, very sweet of you 🤗 I will definitely try again, you gave me a great advice.

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Dennab
Dennab1 month ago

I saw somebody else complain about this. I know it's the law to charge for bags these days but they could at least give you a 50p voucher off your next batch of frozen vol-au-vents.

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RuthSwain
RuthSwain1 month ago

I think the whole delivery thing is a bit of a con. I had a tesco delivery booked and had all my shopping until things started cancelling and getting exchanged for completely random things, so I cancelled the entire order and went to the store instead

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AnnBerry
AnnBerry1 month ago

RuthSwain

If you can go to the shop and see what is on the shelves that’s great, it frees up the delivery slots for those genuinely unable to get to a shop. Those of us shielding are given priority slots and can get government help with food, but that leaves a massive group that have been vulnerable since before all this that couldn’t go to the shops that relied on delivery and cannot now get it. So I think you were right to cancel and go to the shops hopefully someone desperate managed to use that slot and it wasn’t wasted. X

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RuthSwain
RuthSwain1 month ago

AnnBerry Actually I should reword that, I had to get somebody to go to the shop for me and get everything on my list because I've been advised to stay at home due to being a chronic asthmatic. I'm not here to debate who should and shouldn't have home delivery, my point is the home delivery team randomly changed items in my order for items that have no similarity and that I would have no use for. I understand items go out of stock, an example of this, 6 eggs were replaced with large scotch eggs

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hspexy
hspexy1 month ago

Were they also the paper bags they charge you for in the shops?

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AnnBerry
AnnBerry1 month ago

Just to say in some cases this may not be Iceland’s fault, with the master cards from doing surveys, I have heard this a lot of times now, people trying to use the balance on these cards and then being declined, the trouble is once declined it seems to wipe them so you end up with neither the purchase you made nor a balance on your card anymore. Contacting the site doesn’t seem to help either my mum used £20 of hers in Tesco and it declined the card she rang them and they first said was a glitch so try it again went to her local Tesco again, card declined again, contacted survey site again and was told it had been used in Worcestershire, she didn’t even know where that was let alone been there but they were adamant it had been used and refused to do anything about it ! I wonder if some of the cards are generic and once one is used it cancels others with the same .code .

As for the bag charge its because it’s a flat rate for everyone, the government have said they have to charge at least 5p a bag, at which point most supermarkets chose to scrap the bag charge and start to deliver without bags. I think Iceland’s bags are better than any 5p bag and are at least comparable to other bags that are charged 10p and up, so they work out that the average shop would be 5 bags so charge a flat rate of 50p Tesco’s is 40p but bags aren’t nearly as good. Personally I don’t mind the 60p charge as it’s easier and safer. I had an Asda delivery yesterday for £120 and nothing came in bags we were faced with the choice of unpacking every individual item and taking it to the kitchen or taking the pallets inside to empty which I thought was a bit risky virus wise, I would have been happier paying for bags.

I think Iceland do struggle with stock at the minute, probably due to having loads more customers as they’re the only place where you can get a slot ! So people are getting lots of items not arriving.

Hopefully as everything settles down it will all work itself out x

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Pjran
Pjran1 month ago

I’m happy to pay the 50p bag charge especially if I get a delivery slot and no charge for delivering over a certain amount.

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dholly39
dholly391 month ago

thats why i dont by online, i refuse to pay the bag charge i dont agree with it.

we went to america and jeeeeez they dont care over there, they have wheels with bags on and just happily put one or 2 things in and get another

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Pjran
Pjran1 month ago

Yay, my Iceland order is due this evening. Only a couple of items not being delivered so I’m very pleased. Didn’t get the large prawns which are on offer but I can live without them.

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kevlfc
kevlfc1 month ago

the government take half its win win for shops and government

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