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Has anyone had an issue with MyHermes recently? I posted a parcel with them on the 23rd and it still hasn’t arrived at its destination. The tracking keeps saying ”sorry it’s delayed, we’ll get it moving soon” over and over again..

SarahBenne67061
12 days ago
What do you think of this?
Lynibis
Lynibis12 days ago

https://www.latestdeals.co.uk/chat?search=Hermes

It seems others have had problems with this company. I for one had a parcel started out up North to come to me down south, tracked its progress but when it was near to my address it went astray and next thing it was back up north!

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Imnotcheap
Imnotcheap12 days ago

My daughter bought something and it went missing I'm trying to get refund

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SarahBenne67061
SarahBenne67061
Original Poster
12 days ago

How long have you been waiting for a reply? I emailed a couple of days ago but haven’t heard anything

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Imnotcheap
Imnotcheap11 days ago

No reply since before Christmas I've started a claim through PayPal SarahBenne67061

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ramtec
ramtec12 days ago

they've got a bad rep, justifiably so if you ask me, I try to avoid if i can

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SarahBenne67061
SarahBenne67061
Original Poster
12 days ago

I usually do as well, but there were posts before Christmas saying that Royal Mail were so backlogged and struggling so I didn’t want to add to that 🤦🏻‍♀️ last time I posted a parcel with Royal Mail to the same place and it got lost 😠

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HollyDolly22
HollyDolly2212 days ago

I always have issues with hermes! The guy never delivers when he says he tried. I was home all day and he put in an hour early that he tried lol

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RegularComper90
RegularComper9012 days ago

Am I the only person on this planet to have never encountered any problems with Hermes? 🤔

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Golfforall
Golfforall11 days ago

Me too . Never a problem with any delivery company (so far touch wood !) . Maybe as its a nice leafy semi detached area of town with easily accessible back gardens ? In fact I prefer the new delivery regime . They all just leave parcels in the garage or by the back door if I'm at work . So no redeliveries or going to the local depot for missed deliveries .

I can understand how it must be difficult for folks who live in flats in some areas where a parcel left by the door wouldn't stay there for 5 minutes before getting filched .

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tumblespots
tumblespots12 days ago

We had some problems a short while ago. Ordered from amazon, we kept getting emails saying it would be with us by 10pm - night after night - eventually we contacted amazon via 'chat' as we couldn't get through to hermes. Cancelled the order and got our money back.

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Leeann
Leeann11 days ago

Worst company I ordered some trainers paid for next delivery they never came can't getting in touch with them it took 4 days to get it I got in touch with the company I ordered with and got my money back for the next day charge

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blacklabrador
blacklabrador11 days ago

I had an issue last summer when a £200 set of Lego mysteriously disappeared.

Strangely, when I started a claim for compensation they quickly found it.

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SarahBenne67061
SarahBenne67061
Original Poster
11 days ago

How do you prove what was in the box to claim compensation? this was christmas presents (not intended to get there in time, but our plans changed due to lockdown 🙄) so it was a variety of items..

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blacklabrador
blacklabrador11 days ago

SarahBenne67061 When I sent it I believe I had to enter the parcel contents.

I also (wisely as it turns out) took out extra insurance on the parcel so I was covered.

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flipside
flipside11 days ago

While I was out this week, Hermes delivered my package and sent me an email to confirm it. With it, they sent me a picture of a blurry dark mass that I assumed to be a thumb over the camera lens. And they also left it on my front porch despite there being someone home at the time! Absolutely rubbish.

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lynneh
lynneh11 days ago

Hermes are Not the best no. But if you want to send in future try parcel2go website. They might give you competitive rates. They compare couriers etc

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ldnnorton
ldnnorton11 days ago

I have not had any good experiences with Hermes unfortunately. Every time I buy something and I get confirmation from the seller that they use Hermes to deliver I cringe. For me they are like the Bermuda triangle.....majority of parcels get lost. 🙈

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possy
possy11 days ago

Don’t get me started on Hermes!! I don’t actually think Iv ever heard a good thing about them. The amount of trouble I have had with them is unreal

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Getsome
Getsome11 days ago

I have a Hermes delivery due today so will let you know if I have any issues

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BORDERJOE
BORDERJOE11 days ago

possy RegularComper90 Golfforall Hermes .... a strange one ... at our remote place in Cumbria ... and now here in Scotland, the local delivery people (we now know by name) ...are phenomenal .... BUT the deliveries we have had via Hermes' other system eg a Shark vac from Amazon .... a nightmare with misdirections and loss .... so I think it depends on the Hermes arm delivering ... is it Hermes Logistics or something similar that does larger stuff?????? ...not sure..... but the local delivery even leave their mobile for contact and have come back same day if I missed them and texted!

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beccatavender
beccatavender11 days ago

MyHermes may be slightly slower but I have more problems with Royal Mail, I have tracked a parcel from Boots which has been with their delivery centre since Nov, plus lots of parcels either took over 10 days or still haven't arrived.

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hspexy
hspexy10 days ago

We don’t use them anymore. Last year, something we bought online went astray, and they were less than useful. Avoid

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ACR
ACR2 days ago

Not recently, but I don't like Hermes. Last year I ordered something from the outdoor clothing and equipment store Blacks. Hermes were used to deliver the package and they ended up being a bit of a nightmare. Consequently, I won't be ordering from the Blacks website again, but will still purchase in-store.

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SarahBenne67061
SarahBenne67061
Original Poster
2 days ago

I’ve got a 2 parcels I’ve sent now in the last couple of weeks go missing and 1 I was due to receive. I emailed them to ask for compensation for the parcel I posted on 23rd December, for them to tell me to contact the retailer..... helpful when I am the “retailer” - I replied and haven’t heard back since 😡

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HollyDolly22
HollyDolly222 days ago

i always have issues with them.

always ends up broke late and being replaced :/

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