OMG I'm In Despair With Tesco, I Was Struggling Through My Shop When.......

I'm finding Tesco an absolute nightmare now, I dread trying to order my weekly shop iamleo! x

JoTarpley I find I need lots of patience whichever grocery site I’m on but I do appreciate the delivery service. It’s been a godsend since Covid but where’s God when we really need help?

Pjran Too true Pjran , obviously I do appreciate the service just not the length of time it takes to do my shopping and another thing about Tesco is that there were different prices for different delivery slots, I pay delivery saver but my day would have cost me £2.50 but I noticed, a few days back, and unless it's changed, that they had put all the slots up to £4.50, well I think that is disgusting, whether they've changed it or if it's still the same, how can they do that, people who are finding it hard could buy another couple of items with that £2!! x

I understand the frustration JoTarpley with the delivery cost. During the pandemic I started to do a online shopping too and mostly with Tesco. The most I’ve paid for delivery with them was £7 but I was very desperate not to drag my kids around the store so went for it but didn’t find it easy to do that.

mso OMG! That is an awful lot and your kids could have had that money! When all this is eventually over, I really hope people remember the ones who took advantage of the situation and act accordingly don't you?! x

I totally agree with you JoTarpley. Although in the worst days that was the only store I was able to get the available slot after hours of trying

BonzoBanana I mentioned it to one of my delivery men, before it was this bad, and he said that most of them were still working from home and the site hadn't been updated but that was a couple of weeks ago, I'm not a technical computer person but even I know there's such a thing as remote access! These brands seem quick enough to take our money yet unwilling to spend money updating their sites!! x

JoTarpley Yes I take your point that if Tesco staff are remotely updating the website, corrections, pricing etc then they are also taking some of the bandwidth that would be used by normal customers although sometimes I believe the servers can be remote from the the main locations of staff anyway so shouldn't make a difference. Tesco have massively increased the availability of slots for home deliveries because of the huge increase in demand caused by the pandemic and they have invested a huge amount of money in this, how much of that money has gone into improving the speed of the website is another matter.