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Please Can some One Help Me. I've Lost All My Points and Its Put Me Has a Newbie


Please can any one help me. I went to sign in and it's warped my account away and it's put me has a newbie. I've been hear nearly two years. I've tried to get hold of the team. But it's not working for me. Not sure way this has happened. Thank you for your help. πŸ€”πŸ€”πŸ€”πŸ€”

a year ago
What do you think of this?
sunny101a year ago

nicolajayn69981 log out and sign in again as your old name - you seem to have added numbers so I'm guessing you pushed a wrong option button when you signed in. Failing that use the contact form to get some quicker advice. Tom Kelsey can you help Nicola?

a year ago

It appears you have accidentally made a duplicate account.

Step 1: Log out (read: how to log out)

Step 2: Login with the username for your original account

If you can't remember the password for your original account, reset it here.

  • You will need to use the email address for your original account

If you're still having trouble, please contact us.

Please note, because this is a duplicate account, it will be disabled.

As this Chat topic is a private support query, we will close the comments. For further help, please contact us and in future, please contact us via our contact form as well.

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