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Please Can some One Help Me. I've Lost All My Points and Its Put Me Has a Newbie

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Please can any one help me. I went to sign in and it's warped my account away and it's put me has a newbie. I've been hear nearly two years. I've tried to get hold of the team. But it's not working for me. Not sure way this has happened. Thank you for your help. 🤔🤔🤔🤔

nicolajayn69981
2 months ago
What do you think of this?
angemski
angemski2 months ago

nicolajayn69981 log out and sign in again as your old name - you seem to have added numbers so I'm guessing you pushed a wrong option button when you signed in. Failing that use the contact form to get some quicker advice. Tom Kelsey can you help Nicola?

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Tom
Tom
Founder
2 months ago

It appears you have accidentally made a duplicate account.

Step 1: Log out (read: how to log out)

Step 2: Login with the username for your original account

If you can't remember the password for your original account, reset it here.

  • You will need to use the email address for your original account

If you're still having trouble, please contact us.

Please note, because this is a duplicate account, it will be disabled.

As this Chat topic is a private support query, we will close the comments. For further help, please contact us and in future, please contact us via our contact form as well.

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