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The voice that these machines are terrible but this is so wrong so embarrassing for the customer just watched a twitter video where someone's card was declined did the whole shop really need to hear this

Ann1984
7 months ago
What do you think of this?
chelseaturpin
chelseaturpin7 months ago

Ive never know this to happen in my local poundland self service checkouts i agree the whole shop didnt need to hear that her card was declined.

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Ann1984
Ann1984
Original Poster
7 months ago

If you go on poundland twitter page they have retweeted it its in the new santa voice

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BonzoBanana
BonzoBanana6 months ago

Surely should be onscreen only stating please use another card. I was in a queue once where a posh woman had her card declined and the man waiting behind her joked 'it looks like you have taken your credit to the limit' she was not amused to say the least and explained that she had used her old credit card by mistake but was clearly embarrassed.

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Mango4
Mango46 months ago

How embarrassing for the customer . Sometimes my card is declined in stores for no apparent reason, try it again and it goes through no problem ,

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KirstyWhit29673
KirstyWhit296736 months ago

I saw that on Twitter. I would be mortified

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hspexy
hspexy6 months ago

Lol I know they do the voices for Halloween but definitely not needed all year round. But any announcements with specific to the customers is wrong - I’d complain

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amparollorente
amparollorente6 months ago

I hate all these silly voices in the self check out at Poundland. You only want to pay, you don't need a silly voice telling you what to do. And I haven't had any problems with my payment. Personal comments to a particular customer must not be public, it's so embarrassing

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AliceBell64468
AliceBell644686 months ago

The Poundland ones are quite loud sometimes and they always have annoying voices, before they have had Elvis themed ones, and at Christmas time they normally put a Santa voice on them as well! Abit annoying but fun for kids I guess lol x

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Ann1984
Ann1984
Original Poster
6 months ago

I can seem to upload the twitter video here for you all to see i would be so embarrassed

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davidstockport
davidstockport6 months ago

This might link to it - if not I'll remove post.

https://twitter.com/ssaucszn/status/1197334587078332417

To hear - You will probably have to unmute it - by clicking on the speaker symbol underneath.

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1
ACR
ACR6 months ago

While I've never had this issue in Poundland. My card has been declined on a few first attempts before. I wasn't that fussed when I got an audible message. The card was always accepted on a second attempt. I find if you mainly make a lot of purchases using contactless payment every now and again it'll fail and you'll be prompted to pay using your pin number. This maybe a security check by your bank to make sure everything is OK.

I haven't seen the video you're referring to, but the person who posted the video is the one embarrassing the customer. Why were they filming in the first place? Otherwise only a few strangers would have heard the message and it would have soon been forgotten.

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