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Sky Raising Prices during a pandemic.......disgusting.

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My Sky was £39 per month which I think had a time limit, although I can't remember as it is only the lowest entertainment package, broadband and 1 Qbox. Recently it soared to £50.99 with no notification and yesterday I received an email saying it was going up another £4. This is one of the few businesses that has probably done well during lockdown or at least stayed even so I think it might have been nice if they had not done this.

On the contrary, since lockdown Virgin has given me 10gb of data and unlimited minutes free of charge. Usually it is 2gb and 1000 minutes for £10. They have just confirmed it again until mid June.

I have decided to cancel Sky as I won't add more money to the coffers of this greedy business. What are your experiences?

Lynibis
7 days ago
What do you think of this?
TheChimp
TheChimp7 days ago

I took out broadband with Sky with anytime calls and they put the cost of the calls package up by £2 within 6 weeks.

I had continuous trouble with the WiFi, but they wouldn't let me out of the contract.

Fortunately, they got greedy and wanted to put up the price of the broadband mid-contract. That gave me a way out and I left for another ISP the same day as I had the increase letter from Sky.

I do have Sky TV with sports and I'd be gutted if I couldn't use the record function.

We renegotiate every year which gets the price down and I would never pay full whack.

Sky know that they've got a captive audience atm, so I'm not surprised that they're increasing prices with people having to stay at home.

They are basically a scum company.

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Lynibis
Lynibis
Original Poster
7 days ago

I must admit the record function will be most missed but as my son pointed out I can use the BBC iplayer and itv hub to catch up. I also have netflix, amazon, and britbox and a huge catalogue of films.

I must now decide whether to stay with Sky for broadband only or try someone else. I have been recommended Vodafone but I know they have a bit of a bad rep.

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TheChimp
TheChimp7 days ago

Lynibis As you say, they have a really bad rep. I thought about going with them, but decided to stay clear.

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Susana
Susana6 days ago

I have heard the same about Sky, awful prices and awful delivery. I am with Virgin Media, I have a 300MB package (broadband only) and a SIM with 5GB of data which I don't use for 40 quid a month.

The network hasn't been unstable besides an odd instance where everything went down for everybody a couple of weeks ago.

I recommend their service but I have never had to deal with their customer services or background processes to sort any issues out.

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Lynibis
Lynibis
Original Poster
6 days ago

I used to be with Virgin media but of the two I always found Sky more user friendly. I suppose I will have to do some sort of broadband comparison. Thank you for your advice.

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Susana
Susana6 days ago

Lynibis I only have this package because I spoke to them on chat and refused their first offer by saying I was interested but it was too much money.

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Ann1984
Ann19846 days ago

If you ring them they will tell you why they didn’t contact you. Our went up we didn’t noticed until bank statements came. When I phoned to cancel I was informed they been told by off com that they not allowed to contact their customers due to complaints about cold calling. I said that’s abit wrong of you if only letting your customers know about price changes.

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Lynibis
Lynibis
Original Poster
6 days ago

That appears to be a very crafty try to get out of telling folk. Informing you of a price rise for a product/service you already have can in no way be described as cold calling.

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ACR
ACR6 days ago

I used to have SKY, but didn't use it often enough to justify paying for the subscription. I'm fine with Netflix, Amazon Prime Video, iPlayer, etc. What are they doing about sport packages, given there isn't much sport taking place. Are they still charging people?

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TheChimp
TheChimp6 days ago

ACR They are still charging, but you're able to 'pause' your subscription atm.

Mind you, they're not letting people know about the option though.

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MrsCraig
MrsCraig6 days ago

Our bill went up to £82, we check our account every month to make sure all the Bill's have come out and we were not happy! Husband phoned them and bill has gone down to £40.

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Lynibis
Lynibis
Original Poster
6 days ago

I think I will give them the option of reducing the price but if they won't I will then cancel. It has worked before but I feel it is bad practice that people can be charged different prices for same service.

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MrsCraig
MrsCraig6 days ago

Lynibis we told them that if our bill couldn't be reduced then we would have to cancel as we just couldn't afford it. The woman who sorted it out was brilliant. We have phoned a few times when the bill has gone up to get a better deal or cancel and it has always worked. There should be a standard price for the basic tv package, for internet and then if you want to add channels or other packages then they can add them for a standard price and maybe do a deal then. The most we paid a month was £60 and that was when we had a call package, which we never used so we got rid of it and saved £20 a month, so my husband got the formula one channel.

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G0501
G05016 days ago

I had Sky for 2 years and there were always issues which took days to get an engineer over to fix. And it was so expensive. Never again.

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Lynibis
Lynibis
Original Poster
6 days ago

I must admit I have never had any technical problems but they do seem to put their prices up a lot.

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Jeffa
Jeffa6 days ago

My Broadband provider is Sky and i just joined two months ago, the deal was £22 for broadband and landline only. During lockdown they have already took £70 out and i am absolutely surprised they increased the contracted price! When i reported this complaint to them, i got no answer but somehow this month i saw on my bank statement that they took £22 out. Just hope they don’t rip me off again like before!

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Lynibis
Lynibis
Original Poster
6 days ago

I thought there was some sort of set up fee which includes the first month so hopefully it will remain at £22 for rest of contract.

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blacklabrador
blacklabrador6 days ago

Once Covid 19 hit, and it became apparent there would be no live sport for a good while, I took the opportunity to trim my subscription.

I have now cancelled Sports and Movies, saving myself over £30 a month, so far I've not missed the films (No idea If I will miss the sport as yet)

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