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Is There Somebody New Working On The LDs Team Now?

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I've just messaged the LDs Team as they've deducted points and taken off a freebie, I thought it was odd as the freebie is still showing and it wasn't until I've gone back to it totally confused that I've realised what they've done, I posted 2 freebies from Anglian Water, one was for a 'Shorter Shower Challenge' where you get a free Shower Timer and other Freebies, the other is this one - A Free Water Saving Kit, which includes Lavender Seeds and other freebies, now these are clearly 2 DIFFERENT freebies and if you can read you can see that, so why has one been taken off, that's why I wondered if there was somebody new going through the postings as I know 'someone' had exactly the same yesterday!!

Thank you for your freebie - Get Your Free Water Saving Kit From Anglian Water *Includes Lavender Seeds. Unfortunately, it looks like you were pipped to the post this time as someone had already shared it. To avoid duplicates, we work on a first-come, first-serve basis. Alternatively, it may be because it was not unique. If you find something that has multiple colours, flavours or varieties - but all under the same offer - please only post it once. You can combine all the various options under the same post. If you have any questions, please contact us. We're looking forward to your next post!

LDs is time consuming enough without having points wrongly taken off and having to chase around to get them back, I am NOT happy! I suggest all members regularly check their points!!

JoTarpley
22 days ago
What do you think of this?
Kelsey
Kelsey
Founder
22 days ago

Hi JoTarpley 🙂

Sorry to hear you've had a frustrating experience with LD. That's something we always want to avoid.

Please do drop us a message via the contact form and we can certainly investigate. It sounds as if it was a simple mistake and, if so, I'm sure we can quickly rectify it.

I'm going to lock this topic as it's a personal support request and sadly we aren't able to reliably spot and reply to support requests in chat and so want to encourage all of them to go via the contact form so they can be handled properly 👍

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