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Treat Amazon as a Normal, Retail Store

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There's been an "issue" with Amazon that people get banned from buying from Amazon but this, to be fair, it's the customers fault. If they return too many times (there is no exact amount of returns you're limited to) then the consumer gets kicked from the online store from ever buying again.

Can this affect other members whom use the same address and IP? There is that possibility but hopefully not.

I myself, have only returned about 2-3 items max to Amazon but even then I get worried if it can happen to me despite that I return so few (when it's really necessary — faulty in someway). Really, only buy what you need/want so you don't get your account terminated.

PhilipMarc
6 months ago
What do you think of this?
hspexy
hspexy6 months ago

I didnt really think amazon would turn away customers, but it makes sense. Of it were my own business, you'd have your red flag up for the customers you know are going to take advantage.

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PhilipMarc
PhilipMarc
Original Poster
6 months ago

How often do customers in physical retail stores return items? Not really that often at all, even if there's something slightly wrong or not the price expected they still deal with it and not bother asking for a refund.

Folks have become accustomed to returning stuff they don't want, back to Amazon.

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hspexy
hspexy6 months ago

Rockman it is down to how relatively easy it is to do - buying online is so easy, people don’t think about it, so they don’t think about doing the returns. Shopping in person requires more effort...as is the process of doing a return

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ClaireF1978
ClaireF19786 months ago

I return things to Amazon quite often for no other reason than it's not quite what I expected. I probably do this about 5 times per year but i do buy a lot from them, probably something once a week. You often don't know what something will be like until you have it in your hands, that's why we have the distance selling laws that allow returns. To be fair, there's quite a lot that i buy without knowing if it's exactly what i want, but i but it anyway because i know it's easy to return and 9 times out of 10 i keep it so they do make a lot of money out me by having such a good returns policy.

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sarahgreen15
sarahgreen156 months ago

I’ve never actually returned anything amazon but I’ve also never heard of anyone being banned because of returning stuff 🤔 i work for a shop where people get loyalty points on a card and people return stuff all the time and conveniently don’t have their card for the points to be removed.. there’s no system in place for doing it if you havent got the card with you, so they get hundreds of loyalty points for free and they don’t get banned 🤷🏻‍♀️

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PhilipMarc
PhilipMarc
Original Poster
6 months ago

Well, here's an example below and there are many more out there.

https://www.hotukdeals.com/discussions/amazon-closed-my-buyer-account-3303849

He [the OP] said this so it makes sense Amazon terminated his account.

"I’ve probably placed about 1000 orders over time on Amazon and returned or been refunded for 100. So 10%."

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Letgetfreestuff
Letgetfreestuff6 months ago

I am quite surprised by this a lot! I did not think that Amazon would do this, to be honest! This is disappointing though unless it's done to those that abuse the system

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PhilipMarc
PhilipMarc
Original Poster
6 months ago

Well, if you had your own business and a customer kept on always complaining and returning then you'd not want to deal with him anymore as he'd just be a complete waste of your time and money.

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MeestairChrees
MeestairChrees6 months ago

This is something I worry about. I try not to send stuff back, but sometimes, especially with seemingly mispriced stuff, they can send things that don't live up to the description, so in those cases I have to return/get refund.

I'd be curious to know how many cancellations/returns are needed (or what percentage?) before they ban you, and would they do it to Prime members?

Does it count if Amazon or the merchant cancels the order due to misprices too?

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PhilipMarc
PhilipMarc
Original Poster
6 months ago

No one knows how many returns is enough to get kicked out of Amazon, but that one guy above I left a link said he returned 100 items. That doesn't seem right and rather quite excessive.

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MeestairChrees
MeestairChrees6 months ago

Rockman

I've done a few returns recently (3 I think) but all at the same time. I don't think I've returned a worrying amount.

I'm more worried about all the cancelled orders that Amazon and other sellers have cancelled due to misprices. I wonder if those will ever count against me. In the past 6 months I've had nearly 50 things cancelled (a couple were cancelled by me), and had 100 delivered, plus a few more that I was refunded for because they never even got sent to me, but weren't officially cancelled (third party sellers) - again. I'm not sure if Amazon just cares about products they sell themselves, or merchants too... I have a huge cancellation rate, but they're not items I'm choosing to cancel myself, so I hope that doesn't count against me.

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PhilipMarc
PhilipMarc
Original Poster
6 months ago

I understand why you're concerned but I've never read anyone getting banned for that reason. MeestairChrees

Cancellations - They don't ship it to you so shouldn't be a problem.

Misprices - Sellers fault and if they want they can either honor it or cancel the order.

Now, returns is a pretty big deal as many have abused and continue to and Amazon has decided to terminate people's accounts whom do too many returns (50-100 is a lot but even 10-20 feels too much too, in my opinion).

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MeestairChrees
MeestairChrees6 months ago

Rockman sometimes sellers don't officially cancel orders for misprices, they just refund, so I'm not sure if that would look dodgy on my end maybe.

I think it amount you return and how much is too much depends on how much you order. 10 returned out of 100 might be too much, but not out of 1,000.

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