Do You Use Online Banking ?

I use it. Like most things on PC.it's great when its working well but a night mare when it aint.Always worried when I'm doing a transfer if I'm gonna send it to the right place !

Yes I use it I think it's great for transferring money to my family I have never really had a problem with it

Yes I use online banking to make it easier to pay bills etc but not their app. I know it’s silly but I fear losing my phone.

I've used on line banking since it first started, never had any problems. Easy to transfer money to better rates and moving money from one account to another etc and make any payments to family.

I would never dream of using online banking. How do you think scammers get hold of your details and pursue you to give it to them?

Online banking is great. You can send money to a person, credit card, pay your bills without standing in annoying queues which we all hate. Online banking has the advantage that you can do it anywhere and you're protected by the banks security systems. Some people don't trust it due to scams and basically what we hear about that's negative. The great thing about online banking is you can see what's going on in your account in the privacy of your own home or out and about on your mobile. We go through security on several levels to reach our account details. No one else has these details but you.

I wondered why I couldn’t log in on Friday, now I know why. I thought I had maybe missed a message from them saying they were doing maintenance at that time. I use the tsb app on a daily basis, I pay bills that don’t come off by direct debit, move money from different accounts and transfer money to family members. ( bank of mum ) I love it. It makes my life so much easier I am never in the bank unless I need to pay in a Cheque which is not very often. Maybe once every few years. my other half refused to get it for years but i finally managed to confince him at the start of the year and he uses it all the time now

We use the app to check our balance and occasionally pay for things. We recently usedonline banking to change the fixed rate on our mortgage.

Whenever it doesn’t work, I often send in a complaint. Have received compensation for inconvenience in the past

I agree that it is worrying, another worrying trait is all the branches of different banks that are closing. Why are they closing? They are far more people in the UK than there ever has been before so nothing should be closing, no banks, hospitals, etc. It's a mystery to me.

I don't see why we can't have banks sharing the same local bank fully. The elderly often aren't online and want to physically go into a bank. I feel things like post office services and bank services should be merged into one bank network. Perhaps even other services too like a mixture of courier services. You could use video conferencing terminal to connect to a particular bank assistant at a distance and all normal depositing and taking out money could be done by the same staff across many different bank companies. So instead of saying Lloyds Bank or TSB it would just 'Bank & Post Office' and you could have one in just about every small town or even very large villages. This would also allow for more banking companies to be represented across the whole country. I.e. Yorkshire bank could serve customers anywhere..