Virgin Holidays 'Must Pay Refunds or Face Court'
In the News
Virgin Holidays has been ordered to meet refund deadlines following Covid-related cancellations or face court action by the regulator.
The company has agreed to pay refunds by 30 October for any holidays cancelled before September.
Those cancelled last month or this month will be refunded by 20 November.
By law, package holidays cancelled by an operator should be refunded within 14 days, but some people have waited three months to get their money back.
I know a few companies have been dragging their heels, so most customers have had to claim a chargeback with their banks or credit card providers - hopefully this ruling makes things clearer for them
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