Why Can't You Speak to a Real Person When You Need Customer Service Help?
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Today I wasted 40 minutes of my life on the telephone, waiting to speak to a human, after going through at least 4 menus, press 1 if the issues is ... which takes you to another option. I was waiting to speak to someone, repeatively being told we are experiencing a high volume of calls and telling me their website, I finally spoke to someone who dealt with the issue within minutes.
Am I the only one who gets irritated by the automated response ?
Don't get me started over a hour was on the phone trying to sort my gas out and when I did get a answer they hung up lol
I'm glad I'm not the only one, I think they must have cut down on the number of customer service staff, so the time you finally speak to someone you are really annoyed. I have to remind myself that it isn't the fault that I have just wasted x of my life waiting to speak to a human 
I think it drives everyone crazy. What really winds me up is when you are on hold for half an hour but are repeatedly told - "Your call is very important to us" 
Answer it then!
I have just done the same with Royal Mail took me 25mins to get through to a person it’s a nightmare having to press all options to get to speak to a person
It must be across the board, not just the odd company, I hate the music and or the messages telling you that they have a high volume of calls regardless of the time you ring 
It amazes me that companies "claim" they are equally efficient with staff working from home 
. Sorry if I beg to differ , at least with offices an "operator" could (I presume ?) put their hand up and get immediate advice . These days when you don't accept the "dross" they tell you , it's we'll have to get back to you by email !!
I vote with my feet as I presume most do , sorry , quite a few companies have lost my business due to my not getting an answer after waiting on the phone for hours (I'm sure we have all had that ! )"We're sorry but due to COVID there may be a longer waiting time than normal " Your call is important to us " !!! .
Nowadays, they use COVID as an excuse, but really, it's $$$ they want to keep for themselves.
Just look at Google, on their own website there ain't a way to reach them. You can however get 'em thru CEO Email.
Yes think it drives everyone insane,the worst I have had was Virgin mobiles,no response to emails ,rang ,waited fifty minutes to speak to human who said an unlocking code would be sent , wasn't, more ignored forms etc so had to get new phone and provider
I wonder where you complain about customer service, it's something I look at when thinking about changing banks etc. But don't know how this is calculated,does anyone know?
Is it via trust pilot ? I fill the reviews when emailed to me.
beccatavender it really is getting like that sketch out of Little Britain...whether it’s in person or on the phone. I’m sure it’s a certain type of person that works in customer services - one that has no interest or inclination to help the customer at all.
I think it must be soul destroying just listening to complaints all days, plus I think they have targets about how long they can spend on each call. I try to remember that when I finally get through to speak to someone that it's not their fault I have spent how ever long to get through. Sometimes I am not successful 
HappyTravels
beccatavender all I know is that if your are buying Something you get immediate attention.
I think most of these jobs are on commission and they have sales targets so if they want a good take home pay they have to sell, sell, sell rossruby1977
beccatavender some are given bonuses if they sell more. But they should all have decent customer service throughout the process.
No excuses ! None !!! ha 
Just push the button to leave. They answer then and try to keep you as a customer, that isn’t full proof but it’s been working in some situations. Still pushing a few buttons though.
Annoys me. And so does spending 40mins on the online chat, they say they they can help, but then telling me that I had to call...
Getting a human being is an extremely difficult thing to do and this has been exacerbated by covid. I think it really is time that companies stopped using the 'covid' excuse and get back to ignoring their customers for the usual reasons -i.e. they just can't be bothered to speak to us because we aren't important to them!
They would of set up people working from home now. They need to stop using that excuse within reason. It’s always been the same before Covid, they make you go all selling the place to get help. Unless you are buying.
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