APEMAN Upgraded 12'' Portable DVD Player with 10.5'' Swivel Screen,

1. Great APEMAN Support TeamJust feel free to let us know any issues you have with our player. All of our players could be "repaired" in their 1st year. Just feel free to let us know if you have any issues with our player.

1. Two Remove Please remove the protector via the green tab on the screen, then you'll find a brand new item. Another remove is the card inside the player before inserting a disc

1. Format File Support

Those formats could be read by the player :

Disk-Formate: CD, DVD, DVD + R / -R, DVD + RW / -RW, VCD, SVCD, CD-R / RW,

Video-Formate: VOB, AVI, FLV, SWF, RMVB , MPEG 1, MPEG 2, XVID,

Audio-Formate: MP3, WMA,

Image file format: JPEG GIF BMP,

Game file format:NES

Text format: TXT.

Those formats can't be read by the player: HD / Blu-ray / MP4 / Dolby sound. Furthermore, U-disk or SD card will not be able to read when the file is over 16GB. The resolution of the video should not be over 720*480/576, otherwise the player will also can't read it. Suggest you could use the Format Format to convert the resolution at first.

Please believe that the most similar players in the market also can't support those. We just want to be honest to let our customers know more about our player and have a great purchase experience with it.

1. Picture Quality

The resolution of the player is 720P. The brightness of the screen is adjustable by SETUP button. And just feel free to let us know if you found any issues with your screen.

1. Sound Quality

Player has great sound quality. The volume can be adjusted to 20. One of the most likely reasons why the sound is too small is the problem with the disc. So it is recommended to try other discs.

1. Charge

Wall charger and car charger allow you to charge the player at your house and your car travel time. Please charge the player if you find it can't be turned on. If the player still can't work even though it is full of charge, just feel free to let us know and we'll send you a software app to update the player, then the item may become to normal again. The software also could be used when your screen become black.