What is EE Mobile?
EE Mobile, formerly Everything Elsewhere is the largest mobile network operator in the UK, with more than 29 million customers as well as the largest operator of 4G services in Europe. The company was established in 2010 as a joint venture between Deutsche Telekom and Orange S.A. through the merger of their respective T-Mobile and Orange businesses in the country. Their 4G and 2G networks’ combined coverage reaches more than 99% of the UK population, with double speed 4G reaching 80% while their 3G network reaches 98% of the population.
In 2012, the company announced that EE brand would be used to identify its network on all of the company's devices (EE, Orange and T-Mobile), alongside its 4G service and the company's fibre optic broadband roll-out. They describe the brand as The Super Fast Brand.
They also re-branded all ex-Orange and ex-T-Mobile shops but that mobile products would continue to be sold under those brands inside the stores. By March of 2014, they started to phase out the Orange and T-Mobile brands in the UK, removing these products from their website and retail stores but plans for these brands are still available via telesales and through third-party retail channels.
The company’s vision is to provide the best network and best service so their customers trust us with their digital lives. They do this by building a new digital backbone for Britain, delivering outstanding service to their customers through our stores, in our centres and online as well as providing a personalised experience for their customers - from the products and services they offer, to the way we sell them.
Here at Latest Deals, we aim to provide our members with great value for their money! You will find only the best possible EE Mobile sales, offers, discounts, promo codes and voucher codes every month posted and verified by our massive team of bargain hunters. Make sure to check out what we have in store for you from our Vodafone and O2 deals! You will never ran out of ways to get connected for sure!
EE set to expand retail presence with 100 new stores and 400 jobs.
What does EE Mobile sell?
EE Mobile is a mobile network operator, Internet service provider and IPTV provider. Their top priority is to provide a great customer experience. This includes providing 4G mobile connectivity in more places, great TV and broadband products for the home and helping customers choose the best products and services. Their network gives you the biggest 4G coverage in the UK, and if you choose one of their 4GEE Max plans, you will also benefit from the fastest speeds.
From the iPhone to the latest Samsung Galaxy phones, their great value deals on EE offer free handsets, delivery and huge data allowances. Their online catalogue includes the following categories:
- SIm Only
- Latest Devices
- Latest Deals
- EE Plans & Packs
- EE & Apple
- Broadband & TV
- Add to Plan Accessories
How do I contact EE Mobile?
- You can find answers to common questions and enquiries on their Help & Support page.
- Alternatively, you ask for help in their EE Community.
- For sales enquiries, you can call them on 0800 956 6000.
- For technical queries or complaints, you can call 150 using your EE mobile.
If you prefer in writing, their postal address is:
EE Customer Services
6 Camberwell Way
Tyne and Wear
For more information, visit their full Contact Us page.
What are the delivery options for EE Mobile?
All online orders, or orders placed on your behalf in a retail store for phones, tablets and mobile WiFi devices, are delivered FREE to your home or an EE store of your choice. As soon as your items are in stock, your order will usually be dispatched within 24 hours. Your delivery will be sent via the courier DPD, with the exception of SIM orders. If you’ve ordered a SIM only package, it will be delivered directly to you by second class mail.
If you’ve placed a pre-order or your device is out of stock, they will send you regular updates via email or text message to let you know when you’re likely to receive it. For some orders, they can only provide delivery dates as an estimate. They will let you know when they have a definite date via email or text message.
If you’ve chosen to have your order delivered to an EE store, DPD will send you a text letting you know when it has arrived and is ready for collection. Make sure to bring a copy of your order confirmation email when picking up your order as well as a valid debit or credit card with your name on it. They will do a chip and PIN check in store, by charging £1 to your card then refunding it straight back to you.
For more information, read their full Delivery page.
How do I return an item to EE Mobile?
You'll have 14 days from when you receive your mobile, dongle, tablet or other equipment to tell them that you've changed your mind. You can email them at firstname.lastname@example.org and you will be sent a returns form to fill in the relevant details and return. Once your form has been received and processed, their cancellations team will get in touch with you to advise you on how to return the equipment and next steps.
Once they have received both your cancellation request and they’ve received any equipment you need to return, they will refund you within 14 days, using the payment method you originally used.
- Call 0800 079 0103 if your return is for a mobile plan.
- Call 0844 873 8586 or 0800 079 8586 if your return is for a home broadband plan.
Returns address for mobile customers:
Returns address for broadband customers:
EE Broadband Customer Care
PO Box 486
For more information, read their full Returns Policy page.
Recycle & Reward
You can trade in any mobile phone or tablet you want as long as it is on their database. Don't worry about paying for postage, they will even send you a free pack with everything you'll need.
Insurance & Protection
If your device is your whole world, imagine how you'd feel if something happened to it You can add Full Cover or Damage Cover phone insurance when you upgrade or take out a new contract online. Or you can add insurance, or change your insurance, by calling them on 150.
They're bringing you the UK's first superfast 4G mobile network, together with Fibre Broadband. Whether you're streaming HD TV, live multiplayer gaming, or watching a film, it'll be superfast, at home or on the go