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Contact-Free Deliveries Due To COVID-19
During these challenging times our freight partner Hermes has moved to contact-free delivery to make health and safety a top priority. To do this, there are some changes to the way Hermes couriers deliver parcels, including:
Asking customers to choose a safe place for deliveries. Anybody due to receive a parcel should visit the tracking section and choose 'divert' to select a safe place.
If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.
If there is no safe place available, please be assured that we will always attempt delivery 3 times
We appreciate your co-operation, patience and understanding at this time.
Mainland Europe Orders
Please note that due to the border closures between France and the United Kingdom, we are not currently accepting orders for delivery to mainland Europe.
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