What is My Memory?
MyMemory was founded in 2003 and they started out operating simply out of a home conservatory in the heart of Jersey. Their main goal was to become an online destination for memory products. Today, the company have established themselves one of Europe’s leading online digital memory retailers as well consumer electronics, working directly with leading brands across the globe.
They supply memory for or mobile phones and digital cameras specialising in a vast collection of SD Cards, Micro SD Cards and USB Flash Drives. They strive to provide quality products at amazing prices combined with superb customer service. Majority of the percentage of their sales are from returning customers. They also have an extended community through their blog as well as more than 28,000 followers on Facebook.
They are proud to have been selling online for 10 years. As well as memory based products they sell a wide range of headphones, gadgets, video games, mobile phone and tablet accessories.
“I ordered an SD card from MyMemory, as they offered the best value I could find. Delivery was very speedy. However, I found that the play back from the dash cam I needed it for was jumpy. I had a "Live Chat" with someone called Tom at MyMemory, who immediately arranged for me to send the card back and get a replacement.” – Mr. Jess Callaghan
“A breath of fresh air in comparison to other online traders. Very personal and responsive service. Highly recommended!” – Dominic Burke
What does My Memory sell?
Aside from providing memory for mobile phones and digital cameras as well as being the specialist in a wide array of SD Cards, Micro SD Cards and USB Flash Drives, their wide selection also extends to top brands of electronics, camera accessories, Android accessories, iPhone and iPad accessories, and plenty more. They offer fast, affordable memory from the world's leading brands at an average cost of 30% less than the RRP.
Their online catalogue includes the following categories:
- Photo & Video
- Gaming Computer
- Smart Home
How do I contact My Memory?
- For questions and enquiries, their live chat service is open Monday to Friday, 9am to 4pm (GMT). Simply click the chat icon in the bottom left hand corner on their website.
- If you prefer to leave a message, simply fill out their Online Contact Form and they will get back to you as soon as possible.
- You can email them at firstname.lastname@example.org
- You can call them on +44 (0)203 8902558.
Customer Service opening times:
- Monday to Friday: 10am-4pm
If you prefer in writing, their postal address is:
2 Britannia Place
What are the delivery options for My Memory?
They aim to despatch all orders within 24 hours, Monday to Friday. In the event of non-delivery, allow 21 days before contacting them and 28 days for International customers. Postal regulations mean that unfortunately they cannot follow up on missing items before that time. UK Delivery normally takes no more than 3 to 5 working days and all prices include standard delivery charges.
International delivery charge is £1.95 for the first 3 items, £1.00 for each additional item. Delivery normally takes 7 to 10 working days. Please note that weight restrictions may apply to International orders.
For more information, visit their Delivery information page.
How do I return an item to My Memory?
They will exchange or refund any items as long as they are returned within 14 days of the date of delivery. To do this email their customer service team at email@example.com. You do not have to give any reason for cancellation, however a brief explanation will help them improve the service they offer to customers in the future.
After 14 days they reserve the right to refuse opened and unwanted goods. If after this period they accept opened and unwanted goods, they may charge a discretionary minimum fee of £2.49 to cover postage and packing costs that MyMemory incur to deliver this service.
You can return your items at the following address:
St Helier, Jersey
Be sure to include your order number so they can identify your order. For items over the value of £50 send goods by Royal Mail Signed For post. Retain proof of postage when returning items. Unfortunately they cannot be held responsible for goods lost in the post.
For more information, read their full Returns Policy.