Delivery by Amazon (Amazon Logistics)
Amazon will only deliver an age-restricted item to the address on the shipping label, which can include the reception of a commercial building or residential apartment block.
We take our responsibility in relation to the sale of age-restricted items extremely seriously. To confirm the recipient is over 18 years, valid photographic ID with a date of birth is required upon delivery for all age-restricted products. The driver will input the recipient’s date of birth into their device to confirm that age verification has been completed successfully, but will not be able to access date of birth information once your delivery is complete.
Delivery to a neighbour, locker, pick-up point or nominated safe place location is not available for these items. If there is nobody at the address aged 18 years or over, who can show valid photo identification and accept the package at the delivery address, the item will be returned to Amazon for re-delivery the following day.
If your order is being delivered to a commercial address or residential apartment block, the receptionist, concierge, or mail room attendant receiving your parcel, must provide a valid photo ID, showing they are aged 18 or over. If they can't, the parcel will be returned to Amazon for re-delivery the following day.
Photo identification accepted by Amazon Logistics:
A passport
A European Union or United Kingdom (photocard) driving licence
Ministry of Defence Form 90 (a defence identity card issued to serving military)
National Identity card issued by European Union Member State (other than the United Kingdom), and Norway, Iceland, Liechtenstein or Switzerland
A biometric immigration document (issued by The Home Office to individuals going through different stages of the immigration process as a residence permit)
A photographic identity card bearing a national Proof of Age Standard Scheme (PASS) hologram
A concessionary bus pass (issued by a local authority in the United Kingdom)
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