All pottery is manually inspected and only pieces which pass the highest standards are classified as first quality. An item is classified as a second where there is a marginal fault to the finish, the decoration or the shape. The fault is not structural, i.e. each piece still functions as intended and is usable. You can often get great bargains in Seconds to top up your collection.
We are sorry, but seconds cannot normally be refunded or exchanged; unless a piece is found to be structurally faulty. All returns must be notified and dispatched within seven working days after receipt.
Seconds items may have a scratch/line/mark through the back stamp or somewhere on the base of the item; this is done in order to differentiate between first quality and second quality.
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