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The Perfume Shop is a perfume retailer founded in 1992 and is based in High Wycombe, Buckinghamshire, with a distribution centre in Dunstable. In 2005, the company was acquired by the largest health and beauty retailer in the world, A.S. Watson Group. The Perfume Shop is the second largest perfume specialist in the UK with more than 260 stores nationwide.
The Perfume Shop’s product range include all designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unequalled expertise at budget-friendly prices. The company’s main goal when starting out was to make luxury perfume brands available to everyone at a reasonable price. They developed an honest passion for delighting customers with their extensive knowledge on perfume.
As one of the leading perfume experts in the UK, you be sure that you are in the right place when it comes to purchasing at The Perfume Shop. Their team of sales advisors went through training to acquire all the possible knowledge about perfume making them the largest number of industry recognised Certified Fragrance Sales Specialist or CFSS graduates in the UK.
Womens
The Perfume Shop offers a wide selection of women’s perfume from top designer brands such as Dior, Paco Robanne, Thierry Mugler and more. Whether you’re looking for a perfume to wear every day or something for a special occasion, you can find it on their huge selection of sensational scents.
Mens
Browse through their fantastic range of men’s products from fragrances to aftershaves, you can choose the perfect one for your needs at The Perfume Shop.
New
Shop for the latest releases from The Perfume Shop’s favourite brands from sweet to citrus or spiced, they have everything for everyone.
Offers
Stay on the lookout for the latest offering on your favourite fragrances and aftershaves at prices that you will surely have a hard time resisting.
Gifts
Give a love one something special like a fragrance giftset that includes everything you need. You can also shop for scented candles to give as a gift or to place in your bedroom, living room or to enjoy while having a long soak in the tub.
Cosmetics
Transform your look from day to night and have fun with your everyday makeup with their range of cosmetics which include eye shadow palettes, lipstick, bronzer and so much more.
Engraving
Personalise a bottle from The Perfume Shop’s selected line to create the ultimate signature scent.
Online Queries
You can contact their Online Customer Services for any query relating to the website or orders placed online on:
Email: onlineservices@theperfumeshop.com
Phone: 0800 98 88 660
You can also check their FAQs & Help section.
Standard Customer Services Hours:
Monday – Friday: 9am – 6pm
Saturday: 9am – 5pm
Delivery Queries & Re-deliveries
You can contact their Online Services for any query relating to your delivery or requesting a re-delivery using on:
Email: onlineservices@theperfumeshop.com
Phone: 0800 98 88 660
Store Queries
You can contact either the relevant shop directly or Store Customer Services for any query relating to purchases made in one of their shops or shop details on:
Email: onlineservices@theperfumeshop.com
Phone: 0800 98 88 660
You can use their Store Locator to find The Perfume Shop nearest you.
By Post
The Perfume Shop
Cypress House,
The Gateway Centre,
Coronation Road,
Cressex Business Park,
High Wycombe,
HP12 3SU
Business Enquiries
You can contact them on their local number 0845 601 1950 for any business related enquiries.
UK Standard Delivery
Free, delivery is within 3-5 working days every Monday to Saturday via Royal Mail and available for UK addresses only. Delivery does not require signature.
UK Next Day Delivery
£3.99, available for UK addresses only via Royal Mail from Monday to Saturday with signed proof of delivery. Orders placed before 4pm Monday to Friday will be despatched on the same day and delivered the Next day. While orders placed on a Friday after 4pm, Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding Public Holidays).
Special Delivery
£4.50, available for UK addresses only via Royal Mail. Guaranteed deliveries by 1pm from Monday to Saturday with signed proof of delivery. Orders placed before 4:00pm Monday to Friday will be despatched on the same day and delivered the Next day before 1pm. While orders placed on a Friday after 4pm, Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding Public Holidays).
Shutl Same Day or Nominated Delivery
£7.50, delivery in as little as 90 minutes or within an hour slot of your choice. Shutl Same day or Nominated delivery is available for UK addresses only. Orders will be fulfilled from your chosen store so make sure to check the store’s opening time.
Click&Collect
Unwanted, Faulty or Damaged Products
If you’ve changed your mind about your order or if you received a faulty or damaged product, you can get a refund or exchange it as long as it is in a fully reasonable condition i.e. unopened and unused for unwanted items. Make sure to return it within 90 days of purchase to the following:
You will get your refund through the same method of payment used on the original order.
Wrong Product
Call their Customer Services team on 0800 98 88 660 to arrange a return, refund or replacement, or email them at onlineservices@theperfumeshop.com. Make sure to include the following information if you email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund, an exchange or a replacement.
You can also return your product to your nearest store for an exchange or refund. If you decide to return your product to store then you must take your proof of purchase with you that you received by email when your order was dispatched. No return can be completed in store without this proof of purchase.
You will get your refund through the same method of payment used on the original order.
The Perfume Shop Official Website
The Perfume Shop Official Outlet Store
The Perfume Shop Official Facebook Page
The Perfume Shop Official Twitter
The Perfume Shop Official Instagram
The Perfume Shop Official YouTube Channel
The Perfume Shop on Google+
The Perfume Shop on Wikipedia
The Rewards Club
Rewards
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