The Perfume Shop Deals & Discounts

What is The Perfume Shop?

The Perfume Shop is a perfume retailer founded in 1992 and is based in High Wycombe, Buckinghamshire, with a distribution centre in Dunstable. In 2005, the company was acquired by the largest health and beauty retailer in the world, A.S. Watson Group. The Perfume Shop is the second largest perfume specialist in the UK with more than 260 stores nationwide.

The Perfume Shop’s product range include all designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unequalled expertise at budget-friendly prices. The company’s main goal when starting out was to make luxury perfume brands available to everyone at a reasonable price. They developed an honest passion for delighting customers with their extensive knowledge on perfume.

As one of the leading perfume experts in the UK, you be sure that you are in the right place when it comes to purchasing at The Perfume Shop. Their team of sales advisors went through training to acquire all the possible knowledge about perfume making them the largest number of industry recognised Certified Fragrance Sales Specialist or CFSS graduates in the UK.

What does The Perfume Shop sell?

Womens

The Perfume Shop offers a wide selection of women’s perfume from top designer brands such as Dior, Paco Robanne, Thierry Mugler and more. Whether you’re looking for a perfume to wear every day or something for a special occasion, you can find it on their huge selection of sensational scents.

Mens

Browse through their fantastic range of men’s products from fragrances to aftershaves, you can choose the perfect one for your needs at The Perfume Shop.

New

Shop for the latest releases from The Perfume Shop’s favourite brands from sweet to citrus or spiced, they have everything for everyone.

Offers

Stay on the lookout for the latest offering on your favourite fragrances and aftershaves at prices that you will surely have a hard time resisting.

Gifts

Give a love one something special like a fragrance giftset that includes everything you need. You can also shop for scented candles to give as a gift or to place in your bedroom, living room or to enjoy while having a long soak in the tub.

Cosmetics

Transform your look from day to night and have fun with your everyday makeup with their range of cosmetics which include eye shadow palettes, lipstick, bronzer and so much more.

Engraving

Personalise a bottle from The Perfume Shop’s selected line to create the ultimate signature scent.

How do I contact The Perfume Shop?

Online Queries

You can contact their Online Customer Services for any query relating to the website or orders placed online on:

Email: onlineservices@theperfumeshop.com

Phone: 0800 98 88 660

You can also check their FAQs & Help section.

Standard Customer Services Hours:

Monday – Friday: 9am – 6pm

Saturday: 9am – 5pm

Delivery Queries & Re-deliveries

You can contact their Online Services for any query relating to your delivery or requesting a re-delivery using on:

Email: onlineservices@theperfumeshop.com

Phone: 0800 98 88 660

Store Queries

You can contact either the relevant shop directly or Store Customer Services for any query relating to purchases made in one of their shops or shop details on:

Email: onlineservices@theperfumeshop.com

Phone: 0800 98 88 660

You can use their Store Locator to find The Perfume Shop nearest you.

By Post

The Perfume Shop

Cypress House,

The Gateway Centre,

Coronation Road,

Cressex Business Park,

High Wycombe,

HP12 3SU

Business Enquiries

You can contact them on their local number 0845 601 1950 for any business related enquiries.

What are the delivery options for The Perfume Shop?

UK Standard Delivery

Free, delivery is within 3-5 working days every Monday to Saturday via Royal Mail and available for UK addresses only. Delivery does not require signature.

UK Next Day Delivery

£3.99, available for UK addresses only via Royal Mail from Monday to Saturday with signed proof of delivery. Orders placed before 4pm Monday to Friday will be despatched on the same day and delivered the Next day. While orders placed on a Friday after 4pm, Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding Public Holidays).

Special Delivery

£4.50, available for UK addresses only via Royal Mail. Guaranteed deliveries by 1pm from Monday to Saturday with signed proof of delivery. Orders placed before 4:00pm Monday to Friday will be despatched on the same day and delivered the Next day before 1pm. While orders placed on a Friday after 4pm, Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding Public Holidays).

Shutl Same Day or Nominated Delivery

£7.50, delivery in as little as 90 minutes or within an hour slot of your choice. Shutl Same day or Nominated delivery is available for UK addresses only. Orders will be fulfilled from your chosen store so make sure to check the store’s opening time.

Click&Collect

• Free, collect within 2 hours or Next Working Day and is available in stores.
• Click & Collect Express (2hrs) - Orders placed before 4pm will be available to collect in your selected store in 2hrs. You will get a notification once your order is ready to collect. Orders placed after 4pm will be available to collect the next day.
• Click and Collect Standard (next working day) - Orders placed before 4pm will be available to collect in your chosen store the next working day after 2pm. Orders placed on Saturday and Sunday will be available for collection on Tuesday after 2pm. Orders placed on Friday (after 4pm), Saturday or Sunday will be despatched on Monday and available for collection on Tuesday after 2pm.

How do I return an item to The Perfume Shop?

Unwanted, Faulty or Damaged Products

If you’ve changed your mind about your order or if you received a faulty or damaged product, you can get a refund or exchange it as long as it is in a fully reasonable condition i.e. unopened and unused for unwanted items. Make sure to return it within 90 days of purchase to the following:

• Customer Services together with the printed free returns label found on this link https://www.collectplus.co.uk/theperfumeshop and take them to your local Collect+ drop off point. Once the item is received you will get a refund.
• To your nearest store for an exchange or refund within 90 days of purchase. Make sure to bring your proof of purchase that you received by email when your order was despatched.

You will get your refund through the same method of payment used on the original order.

Wrong Product

Call their Customer Services team on 0800 98 88 660 to arrange a return, refund or replacement, or email them at onlineservices@theperfumeshop.com. Make sure to include the following information if you email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund, an exchange or a replacement.

You can also return your product to your nearest store for an exchange or refund. If you decide to return your product to store then you must take your proof of purchase with you that you received by email when your order was dispatched. No return can be completed in store without this proof of purchase.

You will get your refund through the same method of payment used on the original order.

Essential links

The Perfume Shop Official Website

The Perfume Shop Official Outlet Store

The Perfume Shop Official Facebook Page

The Perfume Shop Official Twitter

The Perfume Shop Official Instagram

The Perfume Shop Official YouTube Channel

The Perfume Shop on Google+

The Perfume Shop on Wikipedia

Other information

The Rewards Club

Rewards

• Collect 1 Perfume Point for every £1/€1 you spend.
• Collect 100 perfume points to receive £5/€5 off your purchases.
• Receive personalised offers including Bonus Points promotions, discounts and special member pricing throughout the year.

• Get exclusive Rewards Club gifts with purchase.
• Enter our fantastic competitions to win lots of great prizes.
• Be the first to receive a free copy of our award winning online magazine, Scents.
• Be kept up to date on all the latest news from The Rewards Club including new launches, VIP events and exclusive products.
• Earn and spend points in store and online.