What is Vax?
Vax is a UK-based company manufacturing electrical goods and cleaning products for floor and air treatments. It was founded by Alan Brazier in 1977 who had prior experience in the field of industrial carpeting cleaning. After winning a contract to clean Newport Pagnell service station, Brazier developed a prototype of a machine fit for a household but is also capable of washing carpets and handling accident spillages as well as flooding. The forerunner to Vax's iconic orange tub, a multi-functional floor-care was launched in 1979 and initially engaged with consumers via a door to door sales of the device.
In 1982, the company’s products were first offered for sale by high-street retailers and the 111 Orange Tub model went on to become one of the best-selling vacuum cleaning product in the country. Brazier also created a one-of-a-kind three-in-one machine called Vax 101 that could wash, suck up spills, and vacuum carpets. He decided to manufacture it himself after patenting his innovative product.
With the rising demand for cordless vacuums, the company developed a new breed of cord-free machines designed to meet the ever evolving needs of its customers. They launched the Vax Blade four decades after the company’s innovation of the floorcare market. Vax Blade combines the power of a corded vacuum with the convenience of a cordless. Today, the company is UK’s leading floorcare brand. They are the only such brand in the country to cater for all needs and all floors both indoors and outdoors.
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Vax Blade Cordless Vacuum Cleaner
Meet their new cordless vacuum cleaner. As powerful as a corded vacuum cleaner and using Direct Helix Technology for optimum performance on hard floors and carpets. Nothing can hold you back from moving forward.
What does Vax sell?
To this day, innovation is still at the heart of the Vax brand. They are Britain's leading floorcare brand, offering market-leading products ranging from vacuum cleaners for inside your home to pressure washers for beyond your front door, and everything in between. They understand that when you're home, you want everywhere to be as clean as possible as easily as possible, and develop products with their users at the head of every decision they make.
They have an extensive range of vacuum cleaners, carpet cleaners, steam cleaners, hard floor cleaners, pressure washers and solutions to compliment, with products ranging from affordable cleaning performance to premium, market-leading products with world-leading technologies.
How do I contact Vax?
- For issues and problems regarding your machine, you can find answers to common questions on their Support page.
- For general sales and enquiries, you can email them using their Online Contact Form.
- You can speak with one of their team using their Live Chat app.
- You can call them on 0330 026 8455.
Customer service opening times:
- Monday to Thursday: 9:00am - 5:00pm
If you prefer in writing, their postal address:
Customer Contact Team
Stonebridge Cross Business Park
What are the delivery options for Vax?
- Cost: £1.99 or free for all orders above £4.99.
- Delivery Time: 3-5 working days.
Next Day Delivery
- Free, available only on orders containing a machine or solution and does not apply to Goods purchased under the Plan unless otherwise stated.
- A fee will be payable for Next Day Delivery on orders of spares and accessories only, stated at the time of placing the order. Alternatively, customers placing orders of spares and accessories can use their Standard Delivery
Will I receive confirmation my order has been dispatched?
Yes, once they release your order to their courier you will receive confirmation in addition you should receive an email directly from the courier with a tracking number for each parcel. This information can be used to track the item to your door via their website.
For more information, read their full Delivery page.
How do I return an item to Vax?
You have within 30 days of receipt to return an item. Make sure to notify them first and provide the following details:
- Contact telephone number
- Order number
- Product description
- Date order was placed
- Reason for return
Items should be returned in the best possible condition. You will receive your refund including any delivery charges within 30 days once they receive your return.
Introducing...Vax Rapide Ultra Carpet Cleaner Range
The Vax Rapide Ultra carpet cleaning range makes it quicker and easier than ever before to keep your carpets looking spotless. When combined with specially-formulated Vax carpet cleaning solution, this carpet cleaner model gives you outstanding cleaning performance so that you can achieve professional results in your home.
Powerful water jets clean deep into the carpet pile, whilst the rotating brush bar agitates the carpet fibres to lift and remove embedded dirt and stubborn stains. It provides powerful suction and directs heated air onto the carpet, so it dries more quickly. The Rapide Ultra is also great for sucking up accidental spills; ideal for homes with pets and children.