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IT Basics for End Users and Helpdesk Staff

IT Basics for End Users and Helpdesk Staff

Available from Udemy
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This course covers the basic IT issues that can come up in a company on a daily basis, covering everything from installing missing printers to troubleshooting problems with email messages. Some examples of included modules are as follows:

Physical Checks

When Your PC is Slow

Identify Your Operating System

Hostnames and IP address

Monitor Settings Overview

Who this course is for:

People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring IT support

Tom Church
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