Oculus has recently taken actions in response to a very small percentage of users reporting a generally mild skin irritation where the foam portion of the Quest 2 facial interface rests on the skin.
The safety and comfort of every customer is our top priority. As part of this commitment we are now offering a free silicone cover to Quest 2 headset and Quest 2 Fit Pack owners.
We thank you for being a customer and want you to know that we are more dedicated than ever to creating safe and unbelievable experiences for all.
To begin requesting a free silicone cover click or tap “Go to My Devices” below. For additional questions please refer to the FAQs here or reach out to us at support.oculus.com/885…27/.
What is happening?
We are participating in a voluntary recall of the Oculus Quest 2 removable foam facial interface in coordination with the U.S. Consumer Product Safety Commission (CPSC). For context: As more people started using Quest 2, we received reports that a very small percentage of Quest 2 customers were experiencing skin irritation after using the Quest 2 removable foam facial interface. We’ve been working hard to address the issue, working with experts and making adjustments to our manufacturing process, and communicating proactively with regulators.
The safety and comfort of every customer is our top priority. As part of this commitment we are now offering a free silicone cover to Quest 2 headset and Quest 2 Fit Pack owners globally.
Is my Quest 2 part of the recall?
Oculus has issued a voluntary recall of the Quest 2 removable foam facial interface in cooperation with the U.S. Consumer Product Safety Commission. We are now offering a free silicone cover to all Quest 2 headset, Quest 2 facial interface accessory and Quest 2 Fit Pack owners.
We are doing so in response to reports from a very small percentage of users who have experienced skin irritation where the foam portion of the facial interface rests on the skin.
Where can I learn more about the Quest 2 Silicone Cover?
Refer to the Quest 2 Silicone Cover website for more product information as well as how to request one. We will be shipping them globally in all countries where we officially sell Quest 2 (see supported countries).
How much does the Quest 2 Silicone Cover cost?
The Quest 2 Silicone Cover is free for Quest 2 users.
Do I need to stop using my Quest 2?
If you experience a skin irritation or reaction, you should immediately stop using the removable foam facial interface, and should contact Facebook to receive a free silicone cover.
I am an enterprise customer managing a high volume of Quest 2 devices. What are my recall options?
If you are an Oculus for Business customer, please work with your Oculus for Business Admin to contact Enterprise Support for assistance.
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