Best & Worst Banks Ranked – See Where Your Bank Stands!

• Chase takes the top spot as the UK’s favourite bank
• Monzo slips to second place but still leads in online banking
• RBS ranked worst for customer satisfaction yet again

A new survey has revealed the best and worst banks in the UK, and there’s been a major shake-up at the top. Chase has overtaken Monzo as Britain’s most recommended bank, with 81% of customers saying they’d tell friends and family to sign up.

The Competition and Markets Authority (CMA) survey asked 23,000 people to rate their banks, covering everything from customer service to mobile banking and overdrafts. Monzo, which previously led the rankings, has now dropped to second place with 80% customer satisfaction, while Starling Bank follows in third.

Meanwhile, Royal Bank of Scotland (RBS) came last, with just 46% of customers recommending it. Nationwide Building Society, however, was rated the best for branch services, showing that traditional banks still hold value for face-to-face support.

Best Banks for Customer Satisfaction (Top 5):

Chase – 81%

Monzo – 80%

Starling Bank – 79%

First Direct – 75%

Nationwide – 69%

At the other end, the worst-ranked banks included:

TSB – 55%

Virgin Money – 49%

RBS – 46%

Chase UK CEO Kuba Fast commented: “Our focus at Chase is on providing our customers with an exceptional experience at every opportunity, so we’re delighted to be recognised.”

Tom Church, Co-Founder of LatestDeals.co.uk, the discount code platform, said, “Choosing a bank isn’t just about interest rates – service matters! If your bank is ranked at the bottom, it might be time to consider switching to a better-rated provider.”