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Ryanair Changes Compensation Rules- Good News for Passengers

IsabelHamilton
2nd February 2018, 1:00 PM
  • Changes to its’ compensation policy will benefit passengers
  • Previously complaints were made about complexity of the process
  • New automatic compensation should be more streamlined
Ryanair’s changes mean you’ll get money back quicker if your flight is cancelled. Image: Getty

Ryanair has vowed to pay compensation to its’ customers faster than all other airlines.

After announcing controversial changes to its’ hand luggage policy earlier this month, the airline is winning back favour with consumers with the new rules on compensation.

Currently, Ryanair passengers have to wait for up to 4 weeks to receive compensation for flights that are cancelled at short notice.

For flights under 1,500km, the payout is €250, and for longer flights it is €400.

Kenny Jacobs, Ryanair’s Chief Marketing Officer, said, “We will pay all valid claims within 10 days.

“At Ryanair, we have learnt a lot about customer service in the past six months, and the two key things we want to do are reassure customers that is you have a valid claim, we will pay that within 10 days.

“We are also introducing new digital initiatives for customer service so it you want to rebook a flight or you want to take a refund, it would be something that you can do on the Ryanair app or the website.”

The changes will start from Sunday 1st April.

Many delays and cancellation incidents with Ryanair involve a combination of causes, leading to disagreements on whether compensation is due or not.

The new compensation policy has no clarified what it will cover.

If the compensation claims that Ryanair deems valid are paid within 10 days, then it will be the faster to pay compensation that all other airlines.

If you’re planning on travelling soon, you can now get automatic travel insurance that you can customise when you’re on holiday.

What do you think of Ryanair’s changes? Let us know in the comments.

Comments
johnaskin13
johnaskin132 years ago

About time. I'm still fighting to get my full claim from November 2017 when they cancelled thousands of flights!

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