10% off Orders over £85 at Royal Doulton

DELIVERY INFORMATION

Delivery Service

Availability

Area

Charges

Delivered

Standard - UPS

Orders will arrive within 3-5 working days , Monday to Friday. This option is available 24/7.

Mainland UK

£3.95

3-5 working days

Free Standard UPS on orders over £75

Orders will arrive within 3-5 working days , Monday to Friday. This option is available 24/7.

Mainland UK

£0.00

3-5 working days

Holiday Shipping Deadlines

Mother's Day

Orders placed by March 9th

St. Patrick's Day

Orders placed by March 12th

Easter

Orders placed by March 30th

Delivery Exceptions:

Sorry, but we cannot currently deliver to: Jersey, The Channel Islands, PO BOX addresses, secure home delivery boxes or BFPOs.

Undelivered Or Uncollected Orders

If the delivery of an order is refused by you, we may deduct the cost of returning the products to our warehouse from the refund.

Please note that if an order is repeatedly not received or is refused by you, we have a right to cancel your order and deduct delivery charges caused by repeated deliveries from the refund.

For deliveries outside of EU: If you refuse to pay local taxes, charges and custom duties and the products are returned to us, we have the right to withhold from the refund both the initial delivery cost and the cost of repatriating the products, up to the value of the original delivery charge.

Useful Information

The period stated on within which you will receive your order is approximate, the delivery times stated are for guidance only. We aim to deliver the Product you have ordered to you on the indicated time; however, there may be circumstances where we cannot ship your order on time to meet the target dates. Please refer to our Sales Terms for more information

Used Delivery Service Providers Per Country

We currently use the following couriers to delivery your order:

UPS for UK and some European locations

DHL for our delivery to the rest of the world.

We are unable to split the delivery of an order between two addressees. Please place two separate orders online, alternatively please call our Customer Service team on +44 (0)1782 282651 (Monday-Friday 9am-5pm GMT) who will be happy to help you with your order request.

Saturdays, Sundays and all bank holidays are classed as non-working days.

ORDER CANCELLATIONS

Cancelling an order before receipt of the Order Confirmation: Please contact our Customer Service.

Please note that only sending the Products back, refusing a delivery or failing to receive a delivery will not be considered a notice of cancellation.

In the unlikely event you do not wish to keep a product after it has arrived, you have 30 days from the delivery date to return the unused product to us in its original condition, using the return form and return label included with your order. Alternatively, please contact our Customer Service advisors to see if we can arrange a courier pick up at a time to suits you - this option is available in certain circumstances so please contact us for more information.

Please note that we do not cover the return costs unless otherwise explicitly confirmed by our Customer Service in writing or stated in the Sales Terms.

We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

if you have received the product and we have not offered to collect it form you: 14 days after the day on which we receive the product back from you or received a written proof that the product has been sent back to us;

if you have not received the product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the contract.

If we have offered to collect the product from you, we will collect the product from the address to which it was delivered. We will contact you to arrange a suitable time for collection.

RETURNS

Returns Instructions For Orders Delivered Outside Of Eu

Please note that for any returns of orders which are placed outside of EU, only price paid in Webstore and the original delivery charges will be refunded, and the Seller will not refund any taxes, charges or other fees applied to the order by your country of residence, customs or authorities.

Defective Products Or Incorrect Deliveries

Should you discover a defect in your received product, or should we have delivered incorrect products to you, please contact our Customer Service without undue delay. Please note that you will be required to provide us with clear photographic evidence of the alleged fault or damage.

Our Customer Service will give you instructions for returns of Products and will arrange for the return pick up from the address where the order was originally delivered. You are requested to prepare the products for pick up in the original packaging and condition they were delivered to you. All labels that need to be attached to the packaging will be brought by our delivery partner when picking up your return package. Costs of the return dispatch will be paid by us unless otherwise stated in the Sales Terms.

We will confirm to you by email when your replacement order has been shipped or when your refund has been made, as applicable. Please note that replacements are only possible if we have the items in stock, in other cases you will receive a refund. All refunds will be made by crediting the payment card originally used for the original purchase.

In case of a refund, you shall receive your refund within fourteen (14) days after the day on which we receive the product back from you.

Lost Packages

Please note that we cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.