15% Extra for Book Trade Ins Orders at Music Magpie

elling CDs, DVDs, Blu-Rays, Games & Books

All CDs, DVDs, Blu-Rays, Games and Books sold to us are checked by our quality control team during our quality assessment process. musicMagpie will not make payment for, or return to the sender/seller/user any CDs, DVDs Blu-Rays, Games and Books delivered in the following condition:

If ANY of the original disks from the original item are missing.

If the disk in the case does not match the cover and / or sleeve notes.

If some, or any, of the cover and / or sleeve notes are missing.

If the cover and / or sleeve notes OR the disk are irretrievably damaged and cannot be refurbished e.g. the disk is cracked or very badly scratched or the cover and / or sleeve notes are water damaged, ripped or torn.

If the cover, the disc artwork and/or the sleeve notes are defaced in any way.

If musicMagpie suspects the product is 'non original' in any way. Please note, this matter is taken very seriously and musicMagpie reserves the right to take further action as appropriate regarding ‘non original’ recordings or fakes. Please see the conditions given herein these Terms and Conditions for more information about users sending or attempting to sell non-original, counterfeit or fakes to us which can be found in the section of these Terms and Conditions entitled ‘Selling Your Stuff'.

If the barcode you entered on our website(s), mobile applications or online valuation systems for valuation is NOT identical and/or evident on the cover, disc artwork and/or sleeve notes of the item received.

If no barcode is present we reserve the right to reject the item.

If when quality assessed by our team we find that the CD you have sent to us and/or valued on our site, is in fact not a CD album but a CD single we reserve the right to fail that item and under our Terms and Conditions deal with that item as we do with all items that fail quality assessment.

If any Game does not have all the original instruction booklets in addition to the original art work. If there is substantial damage to the front cover of the book. Please note that “substantial damage” is completely at our discretion.

If you do not attach the label provided in your Pack & Send Guide to the Package If there are any missing, damaged or defaced pages. This includes those pages with annotation, highlighting or written notes/drawings of any kind.

If there is visible damage or discolouration to the pages/cover of the book caused by liquid, mold or deterioration over time.

If the item was originally supplied with any kind of cover for protection against damage/dust and this is absent when we receive the item.

If the ISBN barcode number you entered on our website for valuation is not identical or evident on the cover, front or back, of the Item received.

If there is significant damage to the corners/edges of the item that has been sent to us.