TERMS AND CONDITIONS
- YOUR STATUS
1.1 By placing an order through our Website, you confirm that:
- you are legally capable of entering into binding contracts
- you are at least 18 years old.
- OUR PRODUCT
2.1 We offer a recurring delivery service and, when you sign up to order Products, you are signing up for a rolling weekly/monthly contract that can be cancelled in accordance with condition 7.1 below.
2.2 Skipping Deliveries: Every Tuesday at midnight, your order for the following week will be processed and payment taken. If you are going away or temporarily do not require our Products, you must skip or pause on at least the Tuesday of the week before (see condition 7.1 below). You can do this within your account on our website.
2.3 Meal Selection: If you do not make a recipe selection from the weekly Products, we will select the Products for you. If we cannot provide you with the Products you have ordered we will try our best to contact you in order for you to select an alternative Product. If we cannot get hold of you, we reserve the right to substitute your meal choice for an alternative or not to deliver to you.
2.4 The images of the Products on our Website are for illustrative purposes only. Your Products may vary slightly from those images as devices can display colours differently and food itself varies in colour and size. The packaging of the Products may also vary from that shown in images on our Website.
2.5 Any weights of the Products are approximations only.
2.6 The provided general advice, recipes and instructions relating to our Products have been produced to help the use of the Products and to give guidance. These are provided for general information only. We accept no liability for any loss, damage or injury arising as a result of the advice, recipes or instructions provided to you on our Website or in conjunction with any of our Products.
2.7 You are responsible for opening and inspecting the Products upon delivery and then storing them correctly (for example, in the fridge). You are also completely responsible for the preparation and cooking of our Products. We accept no liability for any loss, damage or injury arising as a result of your incorrect storage, preparation or cooking of our Products.
2.8 If you have an allergy, you are responsible for checking our Ingredient declarations, packaging and Website to ensure that a Product does not contain a relevant allergen to you. If you are not sure, please contact us on at contactus@feastbox.co.uk. All of the packaging for our Products is labelled to show any allergen advice, but please note that our Products may contain allergens including cereals containing gluten (wheat, rye, barley and oats), crustaceans, eggs, fish, peanuts, soybeans, milk, lactose, nuts, celery, mustard, sesame, sulphur dioxide and sulphites, lupin and molluscs. All Products are packed in a facility that handles nuts. Any severe allergy sufferers should contact us before placing an order.2.9 If we are unable to supply you with a Product, for example because we cannot meet your requested delivery date, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
- ORDERING
3.1 You must ensure that your order and any other information you supply to us is correct and you must promptly update us if there are any changes.
3.2. We will send you a confirmation email after your order. This constitutes our acceptance and is the point at which a binding legal contract is formed.
3.3 You acknowledge that, for recurring orders, we will select the relevant recipes for you if you do not make your own selection by the cut-off date/time specified on our site.
3.4 The default method of communication for all correspondence from us will be over email, using the email provided on your account. In certain circumstances we may need to contact you over the phone instead.
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