Offer to Purchase
On receipt of your order we will issue a confirmation email to confirm receipt of your order to the email address supplied by you. Our acceptance of your order will take place upon dispatch of the products ordered.
Cancellation of an Order
If you wish to cancel or modify your order, please email customer.services@tmlewin.co.uk as soon as possible. We will make every effort to accommodate your request. However, once an order has been shipped, we are unable to make any changes.
Cancellations of Orders after delivery
Title of goods will pass to you at the point we charge your payment card or, when other payment methods are used, funds are credited to our account.
Under the distance selling regulations you also have the legal right to cancel your order for up 14 working days from the day after you have received your goods. We have extended this period to 90 days under our Returns Policy (see the help section for details of our Returns Policy and how to return goods).
We will refund the full amount you paid for the goods within 30 days of your cancellation provided you send us details of the order number that is to be cancelled either in part or the whole and once we have received back the cancelled goods. All items must be returned with a receipt or delivery note, in saleable condition. Returns exclude any altered items, underwear, footwear, gift voucher purchases and delivery charges. Faulty items may be returned within six months of purchase. You will be responsible for bearing the cost of returning any non-faulty goods to us. We offer free returns for orders sent to the UK.
If your original order included a promotion - including but not limited to multibuy and/or promotional discount code - then this will be taken into account and the refund price of individual items may differ from the original selling price.
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