15% off Orders at Sarah Raven

terms & conditions

CONTENTS

Basis of the sale

Good pricing & delivery

Warranty

Offers and promotions

Courses and events at Perch Hill

Customer reviews

Security

Liability

Cookie and privacy policy

Email policy

Copyright

Complaints

Social Media Competition

BASIS OF THE SALE

We aim to give you a clear idea of the nature of the plants and products that we sell. However, as you can appreciate there may inevitably be some variations in size, shape and colour between different specimens. Illustrations, descriptions, photographs and other information pertaining to a specific product is approximate and for guidance only.

GOODS PRICING & DELIVERY

If the price of goods changes between the date we accept your order and the delivery date, you will pay the price you paid during your original transaction.

If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.

Our charges for delivery are detailed on our Delivery Information page.

We will deliver the goods to the address you specify for delivery on your order. Please make sure this address is accurate, and that you are careful to select the appropriate address for shipping and billing. We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

We aim to deliver within the quoted time frame, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to advise you that the delivery date has changed.

You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

WARRANTY

We aim to provide high quality plants and products to our customers. Accordingly we warrant that where the goods and products that are not already covered by a manufacturer’s guarantee, they will meet our specification and will be free from defects at the time of delivery. If the goods arrive with you in an unacceptable state, please contact our customer service team to highlight the problem, and we will replace or refund your goods as applicable.

The availability and colour of plants may vary according to the season and market availability. We will alert you if there has been a change in your order of live plants, and give you the option to cancel and refund your order, or offer you a suitable alternative.

On rare occasions, when we are unable to fulfil your order, we may send an alternative plant which will be carefully chosen as a suitable substitute. If you are unhappy with what you have received, we will be happy to give you a full refund.