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Terms & Conditions
Terms and Conditions of sale.
Please make sure you read and agree to these terms before placing your order. You may wish to print a copy of these terms for future reference in case of warranty claims.
- Definitions
1.1 Buyer: The customer/company, who purchased the goods from us the "seller" and also to whom the goods are invoiced to.
1.2 Seller: Meaning NX Power (UK) Ltd t/a Cyberpower UK, the product manufacturer.
1.3 Terms and Conditions: This document that outlines the contract between the "seller" and the "buyer", which is agreed to at point of sale.
1.4 Contract: The contract between the "buyer" and "seller" which these terms and conditions relate to.
1.5 Goods: The product that you agreed to purchase, as given in the order confirmation.
1.6 Price: The price given on the order confirmation and also at the bottom of the invoice as agreed by the "buyer". This price includes VAT @ the current rate.
1.7 Order Confirmation: The document given from the "seller" to the "buyer" to show what products and services are included for the given price which includes VAT @ the current rate.
1.8 Hardware: The physical attributes of the product supplied by the "seller"
1.9 Software: The programs that require installation by the "buyer" and also require registered licences for this software to operate.
1.10 Estimated Delivery Time: The date on which the "seller" expects the product to be built, tested and ready for dispatch to the "buyer"
1.11 Delivery date: The date on which the "seller" informs the "buyer" when our chosen courier service will deliver the purchased item to the "buyer".
1.12 Working Day: The working day is classed as any day between Monday 9am to Friday 5:30pm, excluding bank holidays and known public holidays.
1.13 RMA Number: Return Merchandise Authorisation number, obtained by a representative of the "seller" in case of goods returning.
1.14 Collect and Return: The "seller" organises a date to collect goods from the "buyer" at the "seller's" expense. This can only be between 9am Monday to 5pm Friday.
1.15 User Damage: User damage is any damaged parts internal or external not reported within 48 hours of the initial delivery. User damage then becomes the responsibility of the "buyer"
1.16 EOL (End of Life): Parts that are no longer available or manufactured as new.
1.17 Reseller System: PC systems purchased from authorized 3rd party sellers (ie: Amazon, Ebuyer, Dabs.com).
1.18 Data Protection Laws: The General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Act 2018.
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