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delivery faqs

UK Mainland Delivery *

Our Mainland UK Delivery Options excludes Scottish Highlands & Islands carrier Zone - please contact us for more information.

Direct Deliveries from Suppliers

Where a product states direct delivery, this will be fulfilled by the supplier directly from their warehouse. Each supplier has a different delivery service. Please contact our sales team on sales@uberkids.com for any queries regarding direct deliveries.

Please note that for this service we can only deliver furniture and large or heavy products to mainland UK, excluding the Highlands of Scotland, Islands and Ireland. We are unable to accept orders for International delivery.

What if one of the items in my order is out of stock?

If you have multiple items in your order and one of the items is currently out of stock, your order will only be dispatched to you once all items are in stock. However, if you wish to receive the in-stock items now and the out-of-stock items when they become available at a later date, please contact our Sales Team by phone or email and express that you wish to receive your order as separate deliveries.

I've paid for express delivery why has my order not arrived?

Once a selection has been made on the product page a stock message will have appeared in green under the 'Add to Basket' button indicating whether the product was in stock or not. The stock message is also shown beneath each product on the basket page. In stock products are available for immediate despatch however delivery times vary depending on type of products and service selected. For more information on the status of your order please contact our customer service team on 01978 667913.

My tracking number does not work, why?

Tracking numbers rely on the delivery agents updating their systems so please allow up to one working day for the tracking number to be updated. If after this period the tracking number is still not working please contact out customer service team on 01978 667913.

Will I have to pay customs charges in my country?

If your delivery address is outside of the UK or EEC, you may have to pay import duties and taxes, which are levied once the shipment reaches your country. All international shipments may be subject to cross-border inspections by customs authorities while customs policies vary widely from country to country. You must meet any additional charges for customs clearance and we recommend that you contact your local customs office for further information.

Why can't I purchase liquids & pressurised goods?

Some liquids and all pressurised goods cannot be shipped outside of the UK (unfortunately this includes ROI, Channel Islands and Northern Ireland although they can be shipped on non Express service to these destinations) due to them being classed as hazardous when being transported via air freight. For more information please visit Parcelforce Prohibitions & Restrictions