£5 off Bookings for Senior Citizens at Pure Leisure Group at Billingaquadrome
Terms & Conditions
Last Updated: 22-08-2020
When making a reservation you will be offered the option
to purchase Cancellation Cover. The scheme will absolve
you, as the person making the booking, should you have
to cancel due to redundancy, jury service, maternity,
paternity, sickness, accident & bereavement. Notice of
cancellation Refund 61 days plus Full refund less the
deposit and cancellation fees 41-60 days 20% of the total
holiday cost will be retained 29-40 days 50% of the total
holiday cost will be retained 15-28 days 80% of the total
holiday cost will be retained 14 days or less 100% of the
holiday cost will be retained Deposits paid and the cost
of the cancellation fee will not be refunded under any
circumstances. Should you choose not to take any
cancellation cover no refund will be given. In the event
of cancellation please phone us immediately. All claims
must be put in writing. Satisfactory evidence of the claim
will be required e.g. Doctor’s note, court notification.
Moving holiday dates or refunds will not be considered
unless Cancellation Cover has been paid. A £10 fee will
be charged per amendment. For any cancellations of
payment plan bookings any money paid will be lost and
depending on the date of cancellation you may still be
liable for the remaining payments.
Security deposits / Damage to property
A security deposit of £40.00 will be required on arrival
by credit or debit card for all pod bookings and a
security deposit of £100 will be required on arrival by
credit or debit card for all accommodation bookings.
Cash will not be accepted. This will be returned to you
within 10 days of departure provided that you have
checked out on time and accommodation is left as you
found it. Please treat the facilities and accommodation
at your park with due care so that other guests may
continue to enjoy them. In the event that you notice
damage in your accommodation please report it to
Reception immediately so that we can take the
appropriate action. Accommodation will be inspected
after departure and you will be charged for any loss/
damages found and/or excessive cleaning charges
incurred. We reserve the right to enter accommodation
at any time throughout your stay. charged for any loss
or damage to the accommodation, you authorize If you
are charged for any loss or damage to the
accommodation, you authorize Pure Leisure Group to
use your debit/ credit card, details of which you have
disclosed, to obtain payment up to a maximum of
£1,000. You are also advised, for incidents of damage
to holiday homes, company property, abusive or
threatening behavior towards staff or other customers,
we reserve the right to ‘blacklist’ customers via our
booking system which may result in admission to any
of our parks being refused indefinitely.
We cannot commit to or guarantee any holiday home or
pitch assignment requests. Any special requests will be
noted and every effort will be made to accommodate
your request, please note requests cannot be
guaranteed. Online bookings will be allocated the first
available pitch. Please note that should you wish to add
to or amend your booking an administration fee will be
added – see above.
Activities, Events and Facilities
Occasionally certain facilities or activities may be
temporarily withdrawn due to maintenance, renovation,
private functions or adverse weather conditions. We
reserve the right to make such alterations in the above
circumstances without prior notice and are unable to pay
compensation or refunds for any inconvenience caused.
Please note, off peak facilities may be reduced or
restricted. We provide a range of indoor and outdoor
facilities for children. Please note that children remain the
responsibility of their parents/guardians at all times. Some
of our facilities may have weight, height and/or age
restrictions, and swimming sessions may be scheduled
in the pools at certain times. Uses of some facilities are
chargeable. Opening times and prices are subject to
change without notice. Maintenance issues can be
experienced at any time particularly with hot tubs.
As per our health and safety requirements we test all hot
tubs on a weekly basis. Please note no compensation will
be paid should you be unable to use a hot tub due to any
Leisure and swimming pool facilities are charged
separately. All holidaymakers’ names are registered at the
leisure club on park and passes are available to purchase
when booking. Passes purchased on or after arrival will
be charged at a higher rate. Please be advised any gym
and spa facilities are strictly reserved for guests aged
sixteen years and over. In the absence of lifeguards, all
Pure Leisure Group pool facilities require a responsible,
able bodied adult to accompany all children from the age
of 12 to 16 at the poolside. Children under 12 years old
must be accompanied by a responsible adult in the pool.
Further child/adult ratio is available on the website.
During peak periods, busy weekends and events
booking swimming passes and swimming slots is
essential due to pool capacity at Billing Aquadrome.
At the time of booking you will need to pay the required
deposit and Cancellation Cover cost if added to the
booking. The balance is due and payable (cleared funds
for payments by cheque) no later than 60 days prior to
the commencement of your booking. Where the booking
is made less than 60 days before your arrival date, full
payment must be made by debit or credit card. Please
note we cannot accept payment by cheque for bookings
with an arrival date within 60 days of the reservation
being made. A statement showing the balance
outstanding and due date will be sent to you on receipt
of your deposit. Please keep your final confirmation
paperwork safe as you must present this upon arrival at
your holiday park. If the balance is not received by the
due date then your booking will be treated as a
cancellation and no refund will be paid any cheque must
be made payable to Pure Leisure Group.
Changes to your booking
After you have paid your deposit you may wish to change
some elements of the booking, e.g. type of
accommodation or number of guests. We will try to meet
your request wherever possible. Date changes may not
be possible. Any amendments must be made by the
person who made the original booking and will incur an
administration fee payable at the time of amendment
being made. Administration fee £10.00.
During some peak times and busy periods, a minimum
stay may apply to bookings. This may vary dependent on
the park, scheduled events and dates. Please check at
the time of booking.
All rates shown are subject to change without notice.
Occupancy of accommodation
Accommodation can only be occupied by the number of
persons advised at the point of booking. If accommodation
is found to be occupied by more people than we have
been advised of, additional occupants will be removed
from the park or offered alternative accommodation
subject to availability and rates at that time.
Arrivals and Departures
Arrival 4.00pm and departure 10.00am. Touring/ Camping
/Pods Arrival times 2.00pm and departure 12.00pm. Early
park admission may be available at certain times at an
additional cost for tent bookings only.
Please refer to your final confirmation for information
which will outline your arrival and departure times, along
with any details of things you may need to bring with you
and if a security deposit is required on arrival. If you
expect to arrive after 6:00pm please either advise us at
time of booking or inform the park in advance of your
arrival, so that we can make the necessary arrangements
for your arrival.
We have set tariffs for all Contractors. All bookings must
be made via the Booking Team on 01524 781453. Terms
and conditions apply, available on request. We do not
provide VAT invoices. Part of the Tour Operator Margin
scheme. Booking confirmations are proof of purchase.
We do not accept group bookings (3 or more) from single
sex groups or groups under 21 years of age. Any booking
subsequently found in breach of these conditions may, at
our discretion, be removed from the park without any refunds.
Infants - 0-4 Years
Children – 5-17 years
Adults 18 +
Lead name must be 21 years or older.
We do not allow commercial vehicles in conjunction with
camping and touring bookings. Commercial vehicles can
be used, on request, with accommodation and pod
bookings only. You may be asked to provide a valid CRiS
document, proof of insurance and a photo ID to
correspond with the name on the reservation to enter the
park. Vehicle registration numbers must be provided
48 hours in advance of arrival where possible. The
registration number provided for the booking must match
the registration of the vehicle that arrives on park.
A suitable vehicle must remain on park at all times for
touring and camping reservations. Drop off is not allowed.
If you are asked to provide any of the above and fail to
do so entry to the park will not be granted and no refund
will be made.
In describing accommodation we have tried to be as
factual as possible however it should be noted that
holiday homes on some parks are individual and as such,
may vary to some extent. Images used are for illustrative
purposes only, individual features may vary and any
dimensions quoted are approximate. Please note that any
descriptions provided in printed material or online are for
guidance purposes only and do not form part of any
contractual agreement. Unless specifically shown as
being ‘FREE’ a charge may be made for some of the
facilities or services described.
Dogs and other pets
We welcome well trained dogs in our Pet friendly
accommodation but dogs that are specified in the
Dangerous Dogs Act 1991 are not permitted.
Charges are per dog. Accommodation Duration Charge
Hire Caravans/Lodges per week £45.00; Hire Caravans/
Lodges per short break £35.00; Touring & camping
If property is left in the accommodation after departure,
whilst we will try to do everything within our power to
return the item, we cannot be held responsible for any
loss or damage.
For the comfort of all our guests these are not permitted
in the areas between and around accommodation.
All litter must be disposed of in waste bins provided on
Alcohol and Smoking
All holiday homes and camping pods have a strict no
smoking rule which must be adhered to at all times.
Pure Leisure Group and its related parks are only
permitted to sell alcohol to people aged 18 or over and
some parks operate a ‘Think 25’ policy. If any member
of our staff is in doubt, ID showing proof of age will be
asked for. Some parks also operate ‘Alcohol Free Zones’
where the consumption of alcohol in public places is
Parking is available alongside holiday homes, camping
pods and pitches. Please ensure that you park your
vehicle in the space designated for your pitch. This is to
allow the free flow of traffic for essential services and the
safety of guests. Offending vehicles may be removed at