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  2. £5 off Bookings for Senior Citizens at Pure Leisure Group
£5 off Bookings for Senior Citizens at Pure Leisure Group

£5 off Bookings for Senior Citizens at Pure Leisure Group at Billingaquadrome

Available from Billingaquadrome
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Terms & Conditions

Last Updated: 22-08-2020

Cancellation Cover

When making a reservation you will be offered the option

to purchase Cancellation Cover. The scheme will absolve

you, as the person making the booking, should you have

to cancel due to redundancy, jury service, maternity,

paternity, sickness, accident & bereavement. Notice of

cancellation Refund 61 days plus Full refund less the

deposit and cancellation fees 41-60 days 20% of the total

holiday cost will be retained 29-40 days 50% of the total

holiday cost will be retained 15-28 days 80% of the total

holiday cost will be retained 14 days or less 100% of the

holiday cost will be retained Deposits paid and the cost

of the cancellation fee will not be refunded under any

circumstances. Should you choose not to take any

cancellation cover no refund will be given. In the event

of cancellation please phone us immediately. All claims

must be put in writing. Satisfactory evidence of the claim

will be required e.g. Doctor’s note, court notification.

Moving holiday dates or refunds will not be considered

unless Cancellation Cover has been paid. A £10 fee will

be charged per amendment. For any cancellations of

payment plan bookings any money paid will be lost and

depending on the date of cancellation you may still be

liable for the remaining payments.

Security deposits / Damage to property

A security deposit of £40.00 will be required on arrival

by credit or debit card for all pod bookings and a

security deposit of £100 will be required on arrival by

credit or debit card for all accommodation bookings.

Cash will not be accepted. This will be returned to you

within 10 days of departure provided that you have

checked out on time and accommodation is left as you

found it. Please treat the facilities and accommodation

at your park with due care so that other guests may

continue to enjoy them. In the event that you notice

damage in your accommodation please report it to

Reception immediately so that we can take the

appropriate action. Accommodation will be inspected

after departure and you will be charged for any loss/

damages found and/or excessive cleaning charges

incurred. We reserve the right to enter accommodation

at any time throughout your stay. charged for any loss

or damage to the accommodation, you authorize If you

are charged for any loss or damage to the

accommodation, you authorize Pure Leisure Group to

use your debit/ credit card, details of which you have

disclosed, to obtain payment up to a maximum of

£1,000. You are also advised, for incidents of damage

to holiday homes, company property, abusive or

threatening behavior towards staff or other customers,

we reserve the right to ‘blacklist’ customers via our

booking system which may result in admission to any

of our parks being refused indefinitely.


We cannot commit to or guarantee any holiday home or

pitch assignment requests. Any special requests will be

noted and every effort will be made to accommodate

your request, please note requests cannot be

guaranteed. Online bookings will be allocated the first

available pitch. Please note that should you wish to add

to or amend your booking an administration fee will be

added – see above.

Activities, Events and Facilities

Occasionally certain facilities or activities may be

temporarily withdrawn due to maintenance, renovation,

private functions or adverse weather conditions. We

reserve the right to make such alterations in the above

circumstances without prior notice and are unable to pay

compensation or refunds for any inconvenience caused.

Please note, off peak facilities may be reduced or

restricted. We provide a range of indoor and outdoor

facilities for children. Please note that children remain the

responsibility of their parents/guardians at all times. Some

of our facilities may have weight, height and/or age

restrictions, and swimming sessions may be scheduled

in the pools at certain times. Uses of some facilities are

chargeable. Opening times and prices are subject to

change without notice. Maintenance issues can be

experienced at any time particularly with hot tubs.

As per our health and safety requirements we test all hot

tubs on a weekly basis. Please note no compensation will

be paid should you be unable to use a hot tub due to any


Leisure passes

Leisure and swimming pool facilities are charged

separately. All holidaymakers’ names are registered at the

leisure club on park and passes are available to purchase

when booking. Passes purchased on or after arrival will

be charged at a higher rate. Please be advised any gym

and spa facilities are strictly reserved for guests aged

sixteen years and over. In the absence of lifeguards, all

Pure Leisure Group pool facilities require a responsible,

able bodied adult to accompany all children from the age

of 12 to 16 at the poolside. Children under 12 years old

must be accompanied by a responsible adult in the pool.

Further child/adult ratio is available on the website.

During peak periods, busy weekends and events

booking swimming passes and swimming slots is

essential due to pool capacity at Billing Aquadrome.


At the time of booking you will need to pay the required

deposit and Cancellation Cover cost if added to the

booking. The balance is due and payable (cleared funds

for payments by cheque) no later than 60 days prior to

the commencement of your booking. Where the booking

is made less than 60 days before your arrival date, full

payment must be made by debit or credit card. Please

note we cannot accept payment by cheque for bookings

with an arrival date within 60 days of the reservation

being made. A statement showing the balance

outstanding and due date will be sent to you on receipt

of your deposit. Please keep your final confirmation

paperwork safe as you must present this upon arrival at

your holiday park. If the balance is not received by the

due date then your booking will be treated as a

cancellation and no refund will be paid any cheque must

be made payable to Pure Leisure Group.

Changes to your booking

After you have paid your deposit you may wish to change

some elements of the booking, e.g. type of

accommodation or number of guests. We will try to meet

your request wherever possible. Date changes may not

be possible. Any amendments must be made by the

person who made the original booking and will incur an

administration fee payable at the time of amendment

being made. Administration fee £10.00.

Minimum stays

During some peak times and busy periods, a minimum

stay may apply to bookings. This may vary dependent on

the park, scheduled events and dates. Please check at

the time of booking.

Price amendments

All rates shown are subject to change without notice.

Occupancy of accommodation

Accommodation can only be occupied by the number of

persons advised at the point of booking. If accommodation

is found to be occupied by more people than we have

been advised of, additional occupants will be removed

from the park or offered alternative accommodation

subject to availability and rates at that time.

Arrivals and Departures

Hire fleet

Arrival 4.00pm and departure 10.00am. Touring/ Camping

/Pods Arrival times 2.00pm and departure 12.00pm. Early

park admission may be available at certain times at an

additional cost for tent bookings only.

Please refer to your final confirmation for information

which will outline your arrival and departure times, along

with any details of things you may need to bring with you

and if a security deposit is required on arrival. If you

expect to arrive after 6:00pm please either advise us at

time of booking or inform the park in advance of your

arrival, so that we can make the necessary arrangements

for your arrival.


We have set tariffs for all Contractors. All bookings must

be made via the Booking Team on 01524 781453. Terms

and conditions apply, available on request. We do not

provide VAT invoices. Part of the Tour Operator Margin

scheme. Booking confirmations are proof of purchase.


We do not accept group bookings (3 or more) from single

sex groups or groups under 21 years of age. Any booking

subsequently found in breach of these conditions may, at

our discretion, be removed from the park without any refunds.

Infants - 0-4 Years

Children – 5-17 years

Adults 18 +

Lead name must be 21 years or older.


We do not allow commercial vehicles in conjunction with

camping and touring bookings. Commercial vehicles can

be used, on request, with accommodation and pod

bookings only. You may be asked to provide a valid CRiS

document, proof of insurance and a photo ID to

correspond with the name on the reservation to enter the

park. Vehicle registration numbers must be provided

48 hours in advance of arrival where possible. The

registration number provided for the booking must match

the registration of the vehicle that arrives on park.

A suitable vehicle must remain on park at all times for

touring and camping reservations. Drop off is not allowed.

If you are asked to provide any of the above and fail to

do so entry to the park will not be granted and no refund

will be made.

Accommodation descriptions

In describing accommodation we have tried to be as

factual as possible however it should be noted that

holiday homes on some parks are individual and as such,

may vary to some extent. Images used are for illustrative

purposes only, individual features may vary and any

dimensions quoted are approximate. Please note that any

descriptions provided in printed material or online are for

guidance purposes only and do not form part of any

contractual agreement. Unless specifically shown as

being ‘FREE’ a charge may be made for some of the

facilities or services described.

Dogs and other pets

We welcome well trained dogs in our Pet friendly

accommodation but dogs that are specified in the

Dangerous Dogs Act 1991 are not permitted.

Charges are per dog. Accommodation Duration Charge

Hire Caravans/Lodges per week £45.00; Hire Caravans/

Lodges per short break £35.00; Touring & camping

nightly £4.00.

Lost property

If property is left in the accommodation after departure,

whilst we will try to do everything within our power to

return the item, we cannot be held responsible for any

loss or damage.

Ball games

For the comfort of all our guests these are not permitted

in the areas between and around accommodation.


All litter must be disposed of in waste bins provided on

our parks.

Alcohol and Smoking

All holiday homes and camping pods have a strict no

smoking rule which must be adhered to at all times.

Pure Leisure Group and its related parks are only

permitted to sell alcohol to people aged 18 or over and

some parks operate a ‘Think 25’ policy. If any member

of our staff is in doubt, ID showing proof of age will be

asked for. Some parks also operate ‘Alcohol Free Zones’

where the consumption of alcohol in public places is

strictly prohibited.


Parking is available alongside holiday homes, camping

pods and pitches. Please ensure that you park your

vehicle in the space designated for your pitch. This is to

allow the free flow of traffic for essential services and the

safety of guests. Offending vehicles may be removed at

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