5% off Orders over £50 at Firebox

Terms and conditions

1. While stocks last
2. See full terms and conditions here

Refund policy

If you’re unlucky enough to receive a faulty product or you’ve changed your mind (how could you?!), no problems. We’ll try to make it as easy as we can. In fact, we’ll make it free.

Simply print and fill out our Freepost address label by clicking here and be sure to return it to us within 30 days (keeping your Post Office receipt of course). Should your item be on the heavy side (tents and the like), please contact us first to arrange a courier collection instead. We are unable to accept unwanted orders that are returned outside of 30 days, that’s plenty of time to for you decide whether it’s for you.

Please note for International Orders: If you live outside the UK and your item is faulty or unwanted, then the process is slightly different. Because international post offices can’t recognise our freepost address, you cover the initial cost of return but don’t worry, you’ll be refunded this once it’s back in our hands (up to a maximum of £7 per kg). Please make sure to keep the receipt for any monies paid, so we know how much to refund you. To print off your International returns label, click here.

NB - A small number of items are excluded from our free 30 days returns, click here for our full returns terms and conditions.