6% off Orders including Sale at Fragrance Direct

TERMS & CONDITIONS

GENERAL

By registering and accepting Fragrance Direct Terms and Conditions you confirm that you are at least 16 years of age and all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.

If you wish to contact us please either email help@fragrancedirect.co.uk or call us on (+44) 01625443143. Our core Customer Services Team are available Monday to Friday 8am to 6pm GMT (except English Bank Holidays.) Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all email will be dealt with in the order received.

Any complaints should be made in writing either by post to: Fragrance Direct, Garrison House, Byrons Lane, Macclesfield, Cheshire, United Kingdom SK11 7JW or by email to help@fragrancedirect.co.uk. Where possible we try to acknowledge complaints immediately but all complaints will be acknowledged within 7 working days. The customer will be informed of all progress.

Company Information

This website is operated by Fragrance Direct (UK) Limited, we are registered in England and Wales under company number 4098132 with our registered office listed as Garrison House, Byrons Lane, Macclesfield, SK11 7JW. Our VAT registration number is GB 611 384 368.

Offers and Promotions

Only one promotional code can be used per order and any promotions or offers cannot be added after the order has been placed. Please see individual offers for further details. Please note that not some promotions are country specific and not available in all territories.

Free Gifts

Free gifts are only available during specific promotional periods, whilst stocks last. Cannot be redeemed for a cash alternative and no free gift is exchangeable or refundable. Unless stated customers cannot choose the free gift they will receive. All free gifts are subject to availability and non transferable. Free gift will be dispatched with the relevant items from your qualifying order. By taking advantage of this offer you are accepting the above terms and conditions.