Terms and Conditions
General
The following terms and conditions apply to all orders which are processed by Hughes either online or by any other form of communication and form part of the contract between us. Please read them carefully and print a copy for future reference. Your use of this site indicates your acceptance of these terms and conditions. In the event of any queries, please contact us.
Prices
All prices include VAT. No contract is created until we have accepted your order. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price. We will only process any such order with your explicit authority.
Delivery
At the checkout you will be invited to choose a delivery date that is convenient to you. In our aim to offer a fantastic shopping experience our website allows you to choose a convenient delivery date. In most cases our couriers will then send a text message/email the day before or on the morning of delivery with a time slot. Please be advised that although these dates and times are usually accurate they are not however guaranteed and we do not accept claims for any losses occurring consequential or otherwise. If the product that you have selected is a model we order direct from the manufacturer; you will be contacted directly by them to book in your delivery date, it will show delivery estimate 3-14 days in the checkout process.
We will keep you updated with the progress of your order if the item is on back order. Prices quoted are subject to stock availability. It is your responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carriers consignment note when you sign for the goods. Any shortage or damage must be reported within 48 hours of taking delivery. If this is not done we are unable to take the matter up with the delivery company.
If the delivery is not completed on the agreed date as a result of no one being available at the delivery address; a second delivery charge will be applied. If a connection service is selected; this is on a domestic appliance only, and is for connection to adjacent and available services. This service does not include hard wiring or testing. If a jubilee clip is required this will need to have been purchased prior to delivery as the crew do not carry these on them. If you have requested that the old product is to be removed for scrap and/or the new one to be installed; the old machine must be disconnected in advance of the delivery of the new appliance. If the old appliance is not disconnected we will not be able to remove the old product unless a payment is made for the delivery team to return. The cost for this will depend on your location and the size and weight of the product with prices starting from £50.
Additional security checks may be carried out before your delivery date to ensure our customers are protected from online fraud. You may, therefore, be contacted before your delivery so these checks can be carried out. We reserve the right to accept or decline your order for security reasons. Please note we are unable to deliver to freight forwarding addresses, if an order is placed we will contact you to advise your order cannot be accepted.
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