My experience with this company has been great (wide selection of audiobooks, ability to pre-listen to little snippets of books, generally good narrators). I really appreciate that with a membership, the price of an audiobook comes roughly in line with the price of a paperback book. In Members-Only sales, prices fall even further to about £2 a listen. I do think the price per audio for people without memberships is a bit steep and if you listen to a lot of audiobooks, I would recommend getting a membership. I've never had any problems returning books, customer service has been generally good and delivery is brilliant. Straight to my device and no waiting around for postage! The coolest thing is that on the Audible app, there's a sleep timer so I can't nod off and lose my place in my book!
Four stars because of the price of audiobooks for people without memberships but other than that, Audible has been great.