Online Returns
Returns Policy
We want you to love what you ordered, but if something isn't right, let us know.
You can return unwashed and unworn Products bought in the UK on this Website by mail or to any UK Gap store location (excluding concessions and Gap Outlet or BR Factory Store locations in the UK) with valid identification within 30 days of your order date. Defective items can be returned at any time. For details of how to return by mail, click here.
Certain Products are available exclusively online through the Website. These Products may be subject to different return or exchange policies, which shall be indicated where applicable.
Except if exercising your right to cancel, shipping and handling charges paid on your original shipment are not refundable when you use our easy returns by mail or store.
All swimwear and jewellery must have any hygiene seals intact to be eligible for return or exchange.
This does not affect your statutory rights.
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