Cheap Customised Quality Street Gifts from £7.50 at John Lewis & Partners

How to return or exchange an item

REASONS FOR RETURN

Returning your product if you've changed your mind.

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 35 days, and we’ll give you an exchange or refund as long as your returned product meets our terms and conditions - see our refund policy.

If you wish to return an item of jewellery or a watch which has a value of over £500, please take it back in person to one of the following John Lewis & Partners shops listed further down the page that stock jewellery and not by post or courier. Please be aware that we'll only process your refund once the item has been returned to and checked by our specialist; this can take up to 14 days.

Making an exchange:

To exchange an item, just visit your nearest John Lewis & Partners shop with your proof of purchase and you’ll be able to exchange your order for the product you want (subject to availability).

We're not able to exchange an item returned by courier or by post. Please return the unwanted item and place a new order.