Hi guys, earlier this year my mum decided I needed a decent mattress (I have rheumatoid arthritis) so she found an advert for Dormeo, looked really good (deceiving) and ordered a double mattress, she was offered an extra layer of memory foam, for my arthritis, for £50 extra, so we are talking £250 for a standard double memory foam mattress, from here it all went downhill, what they do not tell you is their standard double isn't!, what they also do not tell you is their double can vary between 4' 2" to 4' something, I honestly do not know if they produce a 4' 6" mattress as 2 mattresses in I still haven't received one the correct size, which may not be a problem for some of you but it a huge problem on a metal bed frame, well it is for me, my first mattress was only 4' 3" and an inch short in length, my fitted sheet didn't stay on, wrinkled up and pinged off! Bad enough, but sorting out is a whole new nightmare, you need to measure , re measure and measure again and it doesn't matter how well or how often you do it, they ask you to re do it, then ask you to do it a different way! Finally they agreed to take it back and would send a replacement so I emailed and asked for reassurance it would be 4' 6", oh yes, definitely was my reply, it wasn't, just over 4' 3", just not good enough, I am now in a full blown argument as they think 4' 3"/ 4' 4" is ok, it is s NOT a standard double, by the way you have to shrink wrap or cover the mattress for return, customer service is not good, after being told both mattresses would be collected and credited they are now backtracking, honestly wish we had never heard of Dormeo......
P.S. Bought a Silentnight replacement (fabulous!)
